Guest Experience Host

Sugar Bowl; California; Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

401k plan after 1,000 hours

Paid sick time

Employee Assistance Program (EAP)

Professional development opportunities

Free ski passes for employees

Free ski passes for dependents

Discounts on food

Free group ski and snowboard lessons

Employee discounted lift tickets

Lift ticket discounts at multiple ski@

Job summary

Sugar Bowl Resort is seeking energetic Guest Experience Hosts to greet guests, assist with boot fittings, and support multiple resort operations. You will help in dining areas, cashiering, and gear distribution, while maintaining a welcoming lodge environment.

This role offers variety and opportunities to learn across departments in a mountain setting. You’ll thrive if you enjoy helping guests, communicating clearly, and are comfortable outdoors in varying weather.

Qualifications

• Reliable, flexible, and punctual with the ability to work independently or in a team
• Strong communication and guest service skills
• Open to learning new skills and supporting other departments as needed

Responsibilities

• Greet guests and direct vehicles in the drop-off zone
• Assist with boot fittings and rental equipment distribution
• Support cashiering or food service in dining areas
• Bus tables and maintain clean, welcoming lodge spaces
• Act as a resort ambassador by answering questions and offering directions
• Cross-train and lend a hand in other departments to learn resort operations

Skills

Reliable

Flexible

Punctual

Guest service

Team player

Job description

Are you someone who thrives on variety, enjoys connecting with people, and loves the mountain environment?

Sugar Bowl Resort is seeking enthusiastic and adaptable individuals to join our team as Guest Experience Hosts. This dynamic role supports multiple departments across the resort, offering a unique opportunity to learn new skills, work in a range of settings, and be a key part of our guests’ experience. As a Guest Experience Host, you’ll play a flexible and vital role in creating a positive and memorable visit for our guests. Whether you’re greeting guests in the drop-off zone, helping them gear up, or supporting operations around the resort, your positive attitude and willingness to jump in where needed will help elevate the overall mountain experience.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are

• Reliable, flexible, and punctual, with the ability to work both independently and as part of a team
• Strong communication and guest service skills
• Open to learning new skills and supporting other departments as needed - a versatile, team-first mindset
• Comfortable working both indoors and outdoors in various weather conditions

What You’ll do

• Greet guests and direct vehicles in the drop‑off zone
• Assist with boot fittings and rental equipment distribution
• Support cashiering or food service in dining areas
• Bus tables and maintain clean, welcoming lodge spaces
• Act as a resort ambassador by answering questions and offering directions
• Cross‑train and lend a hand in other departments as needed, building a broader understanding of resort operations beyond the rental shop.
• Take advantage of opportunities to learn new skills across the resort, supporting a well‑rounded, team‑first approach to the guest experience.

Physical Requirements

• Ability to stand, walk, and move throughout the resort for extended periods, up to 8 hours per shift
• Ability to lift and carry rental equipment and supplies up to 30 lbs
• Comfortable working outdoors in cold, winter weather conditions for extended periods, including in the drop‑off zone
• Ability to walk and stand safely on varied terrain, including snow and ice
• Manual dexterity for boot fitting, equipment handling, and cashiering tasks
• Sufficient visual and auditory acuity to safely direct vehicles and assist guests

Winter Benefits

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Paid sick time
• Employee Assistance Program (EAP)
• Professional development opportunities
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs