RGXC NORDIC/Cross Country Rental Technician

Sugar Bowl; California; Hybrid; USD 17,000 - 30,000; Full time

Benefits offered by this job

401k after 1000 hours

Paid sick time

Employee Assistance Program (EAP)

Professional development opportunities

Free ski passes for employees

Free ski passes for dependents

50% off food at our restaurants

Employee discounted lift tickets for a

Family and friends

Job summary

Royal Gorge Cross Country (RGXC), Sugar Bowl's Nordic ski resort in Soda Springs, CA, is hiring Rental Technicians to help guests gear up for a great day on the trails.

You will assist guests in selecting and fitting skis, boots, and poles, ensure safe outfitting, and process rental transactions with a friendly, team-first attitude.

Qualifications

• Friendly and approachable with strong people skills.
• Excellent customer service and communication abilities.
• Basic computer literacy required.
• Flexible schedule including weekends and holidays.

Responsibilities

• Welcome guests and assist with fitting ski, boot, and pole equipment.
• Ensure guests are outfitted safely before trails.
• Process rental products, upgrades, add-ons through POS.
• Verify guest information, dates, and payment details.
• Check equipment in/out efficiently with a positive attitude.
• Explain options, pricing, and policies to guests.
• Perform basic ski/snowshoe binding checks as needed.
• Maintain a clean, organized and safe work area.
• Cross-train and assist with other departments as needed.

Job description

This position is located at Royal Gorge Cross Country (RGXC), Sugar Bowl's Nordic ski resort. RGXC is located 10 minutes west of Sugar Bowl in Soda Springs, CA. With over 100 miles of Cross-Country ski trails, RGXC is the premier Nordic ski destination in the Tahoe region.

Love gear? Love people? This one's for you. Royal Gorge is looking for hands-on, guest-focused Rental Technicians to help set our guests up for the best possible day on the trails. Whether it's a first-timer getting into their first pair of boots or a family getting the whole crew outfitted, you'll be the person who makes it happen - with expertise, efficiency, and a great attitude. You'll work in a fast-moving, team-oriented environment where no two days are exactly alike, and where your knowledge of Nordic ski equipment directly shapes the guest experience. All necessary training is provided, and a passion for snow sports is a definite plus.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are

• Friendly, approachable, and genuinely enjoy working with people of all ages and abilities
• Strong customer service and communication skills
• Basic computer literacy - required
• Comfortable in a fast-paced, hands-on work environment
• Open to learning new skills and supporting other departments as needed - a versatile, team-first mindset
• Flexible schedule including weekends and holidays - required
• Must be fluent in English
• Previous experience with Cross Country ski equipment or snowshoe equipment - preferred
• Passionate about cross country skiing or the snow sports industry - preferred

What You'll do

• Welcome guests warmly and assist them in selecting and properly fitting ski, boot, and pole equipment.
• Ensure every guest is safely and correctly outfitted before heading onto the trails.
• Accurately process rental products, upgrades, add-ons, and other transactions through the point-of-sale and rental systems.
• Verify guest information, rental dates, equipment selections, waivers, and payment details before completing each transaction.
• Check rental equipment in and out efficiently and accurately while maintaining a positive and professional attitude.
• Explain rental options, equipment features, pricing, and policies to help guests select the products that best meet their needs.
• Perform basic ski and snowshoe equipment adjustments and binding checks as needed.
• Maintain a clean, organized, and safe work environment throughout each shift.
• Stay informed about current equipment offerings, resort products, industry trends, and rental shop procedures.
• Promote a positive and memorable guest experience through friendly, efficient, and professional service.
• Arrive on time, in uniform, and prepared to contribute to a productive and team-oriented shift.
• Support teammates during peak periods and assist with shop operations, inventory, and other duties as assigned.
• Cross-train and lend a hand in other departments as needed, including Guest Services, Cafe, and snow removal, building a broader understanding of resort operations beyond the rental shop.
• Take advantage of opportunities to learn new skills across the resort, supporting a well-rounded, team-first approach to the guest experience.
• Perform additional duties as directed by the Ski School and Events Manager

Physical Requirements

• Comfortable standing, moving, bending, and kneeling for extended periods during a full shift
• Capable of lifting and carrying ski and snowshoe equipment weighing up to 50 pounds
• Able to work in a fast-paced indoor environment with high guest volume during peak periods
• Comfortable performing repetitive tasks such as boot fitting, binding adjustments, and equipment handling throughout the shift
• Willing and able to assist with light cleaning and shop maintenance duties as needed

Winter Benefits

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Paid sick time
• Employee Assistance Program (EAP)
• Professional development opportunities
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs