Rental Specialist, Yancey Power Systems

Yancey Bros. Co.; Savannah (GA); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Technician tool allowances

401k with strong company match

Employee profit sharing

Financial wellness coaching

Prescription drug coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life Insurance

Paid holidays

Tuition reimbursement

Ongoing training

Résumé du poste

Yancey Bros. Co. is seeking a Rental Specialist to serve customers for Power Rental. You will set up rental accounts, negotiate rates, develop contracts, and schedule transportation for equipment.

You will need strong customer service, sales experience, and the ability to work with a team in a fast-paced environment. This role supportsGeorgia customers with Caterpillar equipment and services.

Qualifications

• High school diploma or equivalent preferred.
• Knowledge of Microsoft products or similar systems.
• Ability to learn Rental software and Sales Link.
• Proven skills in written and verbal communication, planning, organizing, and interpersonal relationships.
• Ability to manage priorities and work without supervision.
• Proven customer service skills and sales experience with professional telephone manners.
• Strong English communication (spoken and written).
• Physical ability to stand/walk, lift up to 75 pounds, and work after hours during storms.

Responsabilités

• Answer customer inquiries in person or by phone.
• Promote and sell products and services with effective communication.
• Negotiate rental rates and pricing to achieve market share and profitability.
• Handle customer complaints professionally.
• Adhere to customer care standards and safety practices.
• Coordinate maintenance and repairs for rental fleet; arrange transportation for rentals.
• Work with Cat Dealer Network to meet customer needs.
• Support company vision, mission, and values.

Connaissances

Customer service

Communication

Sales experience

English proficiency

Self-starter

Organization

Teamwork

Urgency/delivery mindset

Formation

High school diploma or equivalent

Outils

Rental software

Sales Link

Microsoft Office

Description du poste

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Rental Specialist, you will serve as a customer service representative for Power Rental. This position will handle both walk in and over the phone customer requests for their power rental needs. You will assist customers with setting up rental accounts, negotiating rental rates, developing the rental contracts and scheduling transportation for the rented equipment.

Primary Responsibilities:

• Answers customer inquiries on a walk-in or call-in basis
• Uses effective communication skills to promote and sell products and services
• Successfully negotiates rental rates and pricing to achieve desired market share and profitability
• Handles customer complaints successfully in a professional manner
• Adheres to all customer care standards
• Actively cares and advocates safety at Yancey Bros Co
• Works within Cat Dealer Network to locate and re-rent fleet to meet customer needs
• Works within and promotes corporate vision, mission, and values of the organization
• Coordinates maintenance and repairs as necessary for the rental fleet assets
• Ensures that all customer damage is properly charged to the responsible customer

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have a strong desire to help people, be organized and able to follow set processes. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

• High school diploma or equivalent preferred.

Required Qualifications/Skills:

• Knowledge and use of Microsoft computer products or other comparable systems required
• Knowledge or ability to learn Rental software and Sales Link
• Proven skills in written and verbal communications, planning, organizing and interpersonal relationship building
• Ability to set and manage priorities
• Must be a self-starter and able to work without supervision
• Proven customer service skills, sales experience and professional telephone manner required
• Must be able to communicate (speak, read, comprehend, write in English)
• Must be able to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting
• Able to work after hours and weekends as required to support customers during storms
• Must be able to lift 75 pounds.

Preferred Qualifications/Skills:

• Course work from accredited trade school, college or university
• Thorough knowledge of the use and operation of generators, air compressors and air conditioners
• Prior experience in the rental equipment industry

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality resultsExhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

#YPS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.