Rental Specialist

Yancey Bros. Co.; Virginia (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

401k plan with strong company match

Profit sharing

Tuition reimbursement

Job summary

Yancey Bros. Co. is seeking a CRS Rental Specialist to serve customers inside the Cat Rental Store. You will handle phone and in-person sales, complete rental paperwork, and ensure accurate data entry in the rental system.

You’ll coordinate delivery and pickup, track equipment availability, and maintain strong customer relationships. Candidates should have high school diploma, strong English skills, and experience in sales or customer service.

Qualifications

• High school diploma or equivalent.
• Comfort with computers and common software (Excel, Access, Word, PowerPoint).
• Ability to understand, speak, and write English clearly.
• Strong interpersonal and communication skills, both in person and on the phone.

Responsibilities

• Provide inside sales support for the Cat Rental Store (CRS).
• Handle transactions over the phone and in person.
• Maintain paperwork and databases accurately.
• Schedule equipment delivery and pickup to meet customer needs.
• Log daily calls and customer interactions, and resolve complaints professionally.

Skills

Sales experience

Customer service

Interpersonal skills

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Bachelor’s Degree preferred

Tools

Excel

Access

Word

PowerPoint

Job description

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the CRS Rental Specialist, you will act as an inside sales person for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area. Associated paperwork and databases must be accurately maintained at all times.

Primary Responsibilities:

• Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
• Determining customers’ needs to further assist them, thus allowing the customer to have the best rental experience possible.
• Checks availability of equipment with the shop, also schedules maintenance to meet deadlines.
• Ensuring equipment is delivered and picked up on time to meet the customer’s needs.
• Administers rental agreements, including rental out and in dates.
• Returning the equipment in the system by verifying hours and if fuel is needed, making sure
• Record daily logs of phone calls and customers interactions.
• Handling customer complaints in a professional manner while offering solutions to a problem not just an excuse.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management

Who We Are Looking For:

To be successful in this position you should have prior experience in sales with strong leadership skills, a competitive nature and initiative. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.

Education/Experience:

• High school diploma or equivalent.

Required Qualifications/Skills:

• Computer skills to include Internet Explorer, Excel, Access, Word, Power Point.
• Must be able to comprehend, speak, and write the English language.
• Must possess excellent interpersonal and communication skills, both in person and over the telephone.
• Creative thinking and problem solving ability.
• Must be highly organized in a fast paced work environment.
• Valid driver’s license and acceptable driving record.

Preferred Qualifications/Skills:

• Bachelor’s Degree from a four year college or university or related equivalent experience preferred
• Knowledge of Spanish language preferable but not required.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.