Rental Specialist, Yancey Power Systems

Yancey Power Systems

Pooler (GA)

On-site

USD 38,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Job summary

Yancey Bros. Co. is seeking a Rental Specialist to serve Power Rental customers. You will set up rental accounts, quote rates, create contracts, and arrange transport for equipment. Strong communication and sales skills help you optimize profitability.

Ideal candidates provide reliable service, learn rental software quickly, and work well under pressure, including after-hours support during storms.

Qualifications

Knowledge of Microsoft products or similar systems.
Ability to learn Rental software and Sales Link.
Acceptable driving record.
Strong writing and verbal communication, planning, organizing, and interpersonal skills.
Ability to set and manage priorities.
Self-starter and able to work without supervision.
Consistent attendance.
Proven customer service and sales experience with professional telephone manner.
Proficiency in English.
Physical ability to stand for long periods and lift up to 75 pounds.

Responsibilities

Answer customer inquiries on a walk‑in or call‑in basis.
Promote and sell products and services using effective communication.
Negotiate rental rates and pricing to grow market share and profitability.
Dispatch drivers.
Handle customer complaints professionally.
Adhere to all customer care standards.
Advocate safety at Yancey Bros. Co.
Work with the Cat Dealer Network to re‑rent fleet as needed.
Coordinate maintenance and repairs for rental fleet assets.
Ensure all customer damage is charged to the responsible customer.

Skills

MS Office

Rental software

Clean driving record

Communication skills

Time management

Self-starter

Attendance

Sales experience

English proficiency

Physical ability

Education

High school diploma or equivalent

Job description

Who We Are

Since 1914, Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts, and service. From Caterpillar heavy and compact construction equipment to on‑highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As a Rental Specialist, you will serve as a customer service representative for Power Rental. This position will handle both walk‑in and phone customer requests for their power rental needs. You will assist customers with setting up rental accounts, negotiating rental rates, developing the rental contracts, and scheduling transportation for the rented equipment.

Primary Responsibilities

Answer customer inquiries on a walk‑in or call‑in basis
Use effective communication skills to promote and sell products and services
Negotiate rental rates and pricing to achieve desired market share and profitability
Dispatch drivers
Handle customer complaints professionally
Adhere to all customer care standards
Advocate safety at Yancey Bros. Co.
Work within the Cat Dealer Network to locate and re‑rent fleet to meet customer needs
Promote the corporate vision, mission, and values of the organization
Coordinate maintenance and repairs for the rental fleet assets
Ensure that all customer damage is properly charged to the responsible customer

Additional Responsibilities

Participate in the required safety program and work in a safe manner
Perform additional duties as assigned by the manager

Who We Are Looking For

We are seeking candidates with a strong desire to help people, organized and able to follow set processes. Candidates should possess a strong sense of urgency and a desire to provide superior customer service. The ability to take direction and work in a team environment is essential.

Education/Experience

High school diploma or equivalent preferred

Required Qualifications / Skills

Knowledge and use of Microsoft computer products or other comparable systems
Knowledge or ability to learn Rental software and Sales Link
Acceptable driving record required
Proven writing and verbal communication, planning, organizing, and interpersonal skills
Ability to set and manage priorities
Self‑starter and able to work without supervision
Consistent attendance
Proven customer service skills, sales experience and professional telephone manner
Proficiency in English (speak, read, comprehend, write)
Physical abilities: stand for long periods, walking, sitting, repetitive climbing stairs, reaching (including above‑shoulder), bending, stooping, pushing, pulling, leaning, twisting
Able to work after hours and weekends as required to support customers during storms
Must be able to lift 75 pounds

Preferred Qualifications / Skills

Course work from an accredited trade school, college, or university
Thorough knowledge of the use and operation of generators, air compressors, and air conditioners
Prior experience in the rental equipment industry

Values

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure