Rental Shop Supervisor

Mt-Hood-Ski-Bowl-LL; Government Camp (OR); On-site; USD 42,000 - 68,000; Full time

Job summary

Mt. Hood Skibowl seeks a Rental Shop Supervisor to oversee daily rental shop operations, ensuring exceptional guest service and accurate paperwork. You will train and lead staff, adjust equipment per rental forms, and manage inventory and cash processes.

The role requires lifting up to 40 lbs, weekend/holiday/night shifts, and strong teamwork in a busy mountain environment. Prior ski/snowboard tech experience is preferred and a HS diploma is required.

Qualifications

• Must be 18 years of age.
• Previous tech experience with skis and snowboards preferred.
• Must have prior experience in managing people and equipment.
• Must have prior experience in handling money.
• Must have basic computer skills (Microsoft Office a plus).
• Must be able to stand entire shift.
• Able to lift 40lbs over your head.
• Must work Holidays, Weekends and Nights.

Responsibilities

• Greet guests and provide superior guest service at all times.
• Train, assist and manage all rental shop employees.
• Adjust ski and snowboard equipment according to rental forms and teach skills to others.
• Open and close the rental shop and ensure paperwork is complete.
• Inspect equipment upon return and place in proper location.
• Educate customers on proper use of equipment and wax/maintain gear.
• Organize and maintain a clean working environment and inventory checks.
• Handle cash, manage revolving bank, and household check ski storage as needed.

Skills

Skis & Snowboards tech

Customer service

Microsoft Office

People management

Cash handling

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Job SummaryThe Rental Shop Supervisor's main duty is to be responsible for all aspects regarding the daily operations of the Rental Shop.Essential Job Functions• Greet guests and provide superior guest service at all times.• Train, assist and manager all rental shop employees.• Adjust ski and snowboard equipment according to the information provided on the rental form as well as teach those skills to others.• Be responsible for opening as well as closing duties.• Ensure that all rental paperwork throughout Rental Shop is filled out completely and accurately by all parties.• Be able to inspect equipment upon return and place in proper location.• Educate the customer on the proper use of the equipment.• Wax and maintain equipment.• Organize/maintain a clean working environment in and around the rental shop.• Manage and track all assets and perform daily inventory checks.• Be responsible for handling a revolving bank.• Manage ski check.• Assure timeclock systems are properly update daily.• Responsible for cash handling, cashier closeouts and trouble shooting sales points.Non-essential Job Functions• Help out in other departments as needed.• Snow removal• Remove garbage around the area.• Ensure employees work in a TEAM atmosphere.Requirements• Must be 18 years of age.• Previous Tech experience with Skis and Snowboards preferred• Must be able to deal with high volumes of people in a friendly, courteous manner.• Must not be color blind.• Must have prior experience in managing people and equipment.• Must have prior experience in handling money.• Must have basic computer skills (Microsoft Office a plus)• Must have High School Diploma• Able to work well with others in a TEAM environment.• Able to lift 40lbs over your head.• Able to discipline when necessary.• Able to handle confrontations.• Must be able to delegate properly based on days priorities.• Must be able to work Holidays, Weekends and Nights.• Must be able to stand entire shift.Equal Employment OpportunityMt. Hood Skibowl provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on race, color, religion, age, sex (including pregnancy, childbirth, and related medical conditions), national origin, marital status, disability, genetic information, military service, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Mt. Hood Skibowl prohibits retaliation against anyone for reporting discrimination or harassment in good faith or participating in an investigation.Skibowl’s MissionTo create a memorable winter and summer mountain experience in harmony with our natural environment through a passion for delivering excellence!