Rental Lead

Paycom - ATS; Flagstaff (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Snowbowl is seeking a Rental Supervisor to lead daily shop operations, oversee staff, and manage rental inventory. You will open/close the rental shop, monitor schedules, and ensure policies are followed while delivering exceptional guest service.

Responsibilities include supervising staff, processing payroll, coordinating with Guest Services and Ski School, and handling guest inquiries with timely escalation when needed. Expect a fast-paced environment and a focus on team development.

Qualifications

• Leadership experience managing 10+ team members or more.
• Strong customer service skills under pressure.
• Experience creating and adjusting staff schedules.
• Payroll related tasks and time punch issue resolution.
• Experience with Google Workspace is preferred.

Responsibilities

• Open and close rental shop daily.
• Monitor staffing levels and adjust schedules.
• Supervise daily rental operations and ensure policy compliance.
• Assist with payroll and timekeeping corrections.
• Maintain all employee documents and certifications.
• Provide clear daily expectations to staff and motivate the team.
• Handle guest inquiries and escalate as needed to Manager or Guest Services.
• Collaborate with Guest Services and Ski School to ensure accurate information sharing.
• Answer guest and employee emails promptly.
• Contribute to budget and inventory rotation discussions.
• Oversee season rental operations and monthly inventory demos.
• Support training sessions and onboarding led by the Manager.

Skills

Leadership

Customer service

Scheduling

Payroll

Google Workspace

Communication

Job description

Purpose of the position:The Rental Supervisor supports all daily shop operations, oversees personnel, and manages rental inventory. Key objectives include optimizing procedures to increase staff efficiency and enhancing the overall guest experience. By demonstrating consistent training, constructive feedback, and leadership by example, the supervisor utilizes energy and enthusiasm to motivate the team.Essential Functions:Promote the Snowbowl Culture through example by providing great customer service, challenging yourself and others to be better, and being there for the teamResponsible for opening and closing the rental shop on a daily basisMonitor staffing levels and adjust the schedule as needed in alignment with business levelsSupervise employees in all daily operations to ensure company policies and procedures are being followedAssist with employee payroll and fix any time punch issuesWork with manager hiring and training employeesMaintain all employee documents, records, and certifications in an orderly mannerProvide clear and detailed expectations to employees on a daily basisMotivate team to provide excellent customer service while working at a fast paceKeep employees on task and busy during slow timesManage the majority of customer inquiries and complaints, escalating to the Manager or Guest Services for additional assistance as needed.Work closely with Guest Services and Ski School to ensure the best customer service and relaying proper information with individual guests, programs, and groupsManage most employee questions or concerns on a daily basisAnswer all guest and employee emails in a timely mannerProvide advice on, but not responsible for, department budget and inventory rotationsIn charge of beginning and ending season rental and monthly demo inventoryAssist manager in completing midseason reviews for all employeesMust also uphold the rental technician job descriptionAny other reasonable tasks and duties as assigned for the success of the company wide operationsEducation / Training / License(s) / Certification(s) Requirements:Certification of proper helmet fitting and safety (Provided by Manager)SDS Certification (Provided by Manager)Training in proper boot fitting (Provided by Manager)Certifications through ski binding manufacturers (Provided by Manager)Must attend all in shop clinics (trainings) hosted by manager- Supervisor will assist manager in hosting trainings for rental techniciansPhysical Requirements:Able to stand for long periods of timeThrives in a fast paced and often changing environmentLifting 25+ poundsCleaning/maintaining lodge and department areasShoveling snow as requiredCompetencies Required:Previous experience in a leadership position (preferably 10+ people)Must have good leadership skills and communication skillsReliable and punctualAbility to provide excellent customer service under pressureExperience in Google Workspace is preferredMust work at a fast pace and complete tasks in timely mannerAttention to detail and organization of the rental shop