Rental Shop Senior Manager, Winter 26-27

Alterra; Mammoth Lakes (CA); Sur place; USD 70 000 - 74 000; Plein temps

Avantages offerts par ce poste

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/ snowboard lessons discounts

Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Résumé du poste

Mammoth Mountain is seeking a Seasonal Operations Manager to oversee a full-service Equipment Rental/Repair & Demo operation at Mammoth Mountain. You will lead Retail Sales, Equipment Rental, Maintenance, Repair Services and Guest Service, directing 20–60 staff to deliver an outstanding guest experience.

The role requires strong leadership, Siriusware knowledge, and deep familiarity with Mammoth products and pricing. Seasonal employment with potential for year-round opportunities.

Qualifications

• Rental/Retail shop management experience required. (2-4 years)
• Extensive knowledge of the Sirius operating system is an advantage, Microsoft operating system and moderate computer knowledge is a requirement.
• Must have knowledge of Mammoth products, services, and pricing or be a quick learner
• Must be a skilled manager of people and resources (20 – 60 employees)
• Must be a skilled trainer in guest service, teamwork, safety, equipment knowledge and liability compliance
• Must have excellent verbal communication skills
• Must be a good problem solver and have strong conflict resolution skills
• Strong organizational skills and ability to multitask, prioritize and meet deadlines
• The ability to understand and react to the dynamic nature and needs of this business
• Availability to work Weekends and Holidays throughout the operating season
• College Degree or Equivalent Experience required

Responsabilités

• A rare opportunity to build a career with a team dedicated to providing exceptional year-round equipment services.
• Responsible for the overall operations of a Full Service Equipment Rental/Repair & Demo Business at Mammoth Mountain.
• This position directly oversees the daily Business Unit operations including Retail Sales, Equipment Rental (demo & standard), Equipment Maintenance, Repair Services, Guest Service Trail and Management of Staff.
• Works collectively with Rental Division team members and other departments to ensure a great overall guest experience

Connaissances

People management

Staff training

Guest service

Communication

Problem solving

Conflict resolution

Organization

Formation

College degree

Outils

Siriusware

Microsoft Windows

Description du poste

Seasonal

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about this position:

• A rare opportunity to build a career with a team dedicated to providing exceptional year-round equipment services.
• Responsible for the overall operations of a Full Service Equipment Rental/Repair & Demo Business at Mammoth Mountain.
• This position directly oversees the daily Business Unit operations including Retail Sales, Equipment Rental (demo & standard), Equipment Maintenance, Repair Services, Guest Service Trail and Management of Staff.
• Works collectively with Rental Division team members and other departments to ensure a great overall guest experience.

NOTE:

This is a Career SEASONAL position - the ideal candidate seeks an ongoing, winter work opportunity with our organization. Opportunity to move to year-round or dual seasonal work may arise for the right candidate.

Requirements:

Applicants should possess a high aptitude for Managing a fast-paced equipment Rental Business, while adhering to Guest Experience Standards, Staff Management Guidelines and Budgetary responsibilities. Applicants should be confident in working with Guest’s to resolve difficult sales and service situations while functioning as a representative of Mammoth Mountain Leadership Team. Applicants must possess excellent communication skills, have strong knowledge of the Siriusware Sales POS system and a detailed knowledge of the Ski Industry, Ski/Snowboard/Bike Equipment and Repair.

• Rental/Retail shop management experience required. (2-4 years)
• Extensive knowledge of the Sirius operating system is an advantage, Microsoft operating system and moderate computer knowledge is a requirement.
• Must have knowledge of Mammoth products, services, and pricing or be a quick learner
• Must be a skilled manager of people and resources (20 – 60 employees)
• Must be a skilled trainer in guest service, teamwork, safety, equipment knowledge and liability compliance
• Must have excellent verbal communication skills
• Must be a good problem solver and have strong conflict resolution skills
• Strong organizational skills and ability to multitask, prioritize and meet deadlines
• The ability to understand and react to the dynamic nature and needs of this business
• Availability to work Weekends and Holidays throughout the operating season
• College Degree or Equivalent Experience required

Pay: $70,304.00 - $73,732.50 per year

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.