Rental Services Lead at Action Sports Resort

Boreal group

Truckee (CA)

On-site

USD 30,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Company matched 401K

Paid time off

Health, Dental, Vision plans

Discounts on apparel and equipment

Complimentary access to POWDR resorts

Access to world-class facilities

Job summary

Woodward Tahoe/Boreal/Soda Springs in Truckee, CA seeks a Rental Services Assistant Manager to support the Rental Services Manager in overseeing the rental and demo shops, ensuring exceptional guest experiences and driving team performance in a fast-paced action-sports environment.

You will hire and train staff, lead by example, and help develop revenue plans while contributing to pricing, sales, and service improvements.

Qualifications

2–5 years of supervisory experience.
Experience supervising 10+ employees preferred.
Ability to multitask in a fast-paced environment.
Strong leadership and coaching skills.

Responsibilities

Assist with overall operation and quality control of the rental and demo shops.
Assist with hiring, training, developing, and overseeing Rental Services team members.
Lead by example with honesty, integrity, and a commitment to the company’s core values.
Ensure established policies, procedures, systems, processes, and service standards are followed.
Support the development and implementation of annual revenue center plans and strategies.
Contribute to revenue growth through pricing, sales, process improvement, and performance tracking.
Assist with managing daily operations for a department that operates 7 days a week during peak seasons.
Sell, fulfill, and assist guests with rentals of ski, snowboard, mountain bike, and other action sports equipment.
Step into sales or technical roles within the shop when there is a staffing need or absence.