Rental Manager

Bobcat Of Mandan Inc; Spearfish (SD); On-site; USD 55,000 - 90,000; Full time

Job summary

Bobcat Of Mandan Inc in Spearfish area is seeking a Rental Manager to lead our Rental department and coordinate with service and parts teams. The ideal candidate will possess strong leadership, a customer-centric mindset, and hands-on knowledge of heavy equipment.

You will supervise staff, schedule rental appointments, monitor performance, ensure safety, and collaborate with Sales to optimize dealership operations. skid-steers, loaders, tractors, and excavators experience is a plus.

Qualifications

• Proven ability to lead and inspire a team.
• Excellent communication and customer focus.
• Technical knowledge of heavy machinery (skid-steers, loaders, tractors, excavators).

Responsibilities

• Lead and manage the Rental department and support staff.
• Oversee scheduling of rental appointments and maintenance tasks.
• Maintain high quality workmanship in line with manufacturer guidelines.
• Monitor productivity, turnaround time, and customer satisfaction; drive continuous improvement.
• Ensure safety compliance and maintain a safe working environment.
• Foster teamwork, professionalism, and accountability.
• Develop relationships with customers and address needs promptly.
• Collaborate with sales and service to optimize dealership performance.
• Stay updated on industry trends and manufacturer updates to improve operations.
• Provide regular reports to senior management on performance and initiatives.

Skills

Team leadership

Customer service

Machinery knowledge

Job description

RENTAL MANAGER

We are currently seeking a dynamic and experienced Manager to lead our Rental department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Rental Manager will play a key role in ensuring the smooth operation of our service and parts departments and maintaining our reputation for excellence*.*

Key Responsibilities:

• Lead and manage the Rental department, including support staff.
• Oversee the scheduling of rental appointments and ensure timely completion of all repairs and maintenance tasks.
• Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.
• Monitor key performance metrics such as productivity, turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.
• Ensure compliance with all safety regulations and protocols to maintain a safe working environment.
• Foster a positive work environment that promotes teamwork, professionalism, and accountability.
• Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
• Collaborate with other departments, such as sales and service, to optimize overall dealership performance and customer experience.
• Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve rental operations.
• Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.

Qualifications:

• Strong leadership and management skills, with a proven ability to lead and inspire a team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Technical knowledge of heavy machinery including skidsteers, loaders, tractors, excavators.
• Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.