Rental Manager

A1 Lift Rentals; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

A1 Lift Rentals is seeking a Rental Manager in Chattanooga to directly work with customers, answer inbound calls, and provide timely rental quotes. You will book rentals, drive utilization, and strive for exceptional customer satisfaction while building and expanding our rental business across regions.

The role emphasizes accurate quoting, relationship building, and proactive lead development, with responsibilities spanning quote management, customer onboarding, and compliance review of

Qualifications

• Two or more years in customer service/inside sales or sales support in equipment rental/or related field.
• Bachelor’s degree or equivalent experience in mechanical, industrial, or business strongly preferred.
• Excellent organizational, verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
• Strong planning, problem-solving, negotiation and project management skills.

Responsibilities

• Build, maintain, and develop strong relationships with existing and new rental customers.
• Respond to inbound rental inquiries during business hours and participate in on-call rotation for after-hours support.
• Prepare and send accurate rental quotes, including logistics costs such as mileage, permits, per diem, and freight.
• Manage rental quotes and records with complete documentation of dates, equipment, and customer requirements.
• Track and update all rental opportunities in the FC&C pipeline and related project status.
• Coordinate account setup for new customers and ensure timely follow-up.

Skills

Customer service

Inside sales

Organization

Communication

Multitasking

Microsoft Office

Education

Bachelor's degree in mechanical, industrial, or business field

Tools

Equipment rental ERP systems

Versa-Lifts knowledge

Job description

Rental Manager

Position Summary:

The Rental Manager is responsible for working directly with our customers to answer inbound calls, provide timely and accurate rental quotes, follow-up and book rentals. The Rental Manager will meet rental utilization goals through providing outstanding customer service, and customer satisfaction, building legacy business, sourcing new customers, and overseeing the successful execution of daily rental responsibilities.

Essential Job Duties and Responsibilities:

• Build, maintain, and develop strong relationships with existing and new rental customers.
• Respond to inbound rental inquiries during business hours and participate in on-call rotation to provide after-hours support, as needed.
• Prepare and send accurate rental quotes, including logistics costs such as mileage, permits, per diem, and freight.
• Manage rental quotes and records ensuring complete documentation of dates, equipment, and customer requirements.
• Track and update all rental opportunities in the FC&C pipeline, including WIG data, Letters of Release (LOR), and project status.
• Coordinate account setup for new customers.
• Ensure timely follow-up to complete account setup accurately and efficiently.
• Review rental contracts and insurance documents for compliance.
• Develop and execute outbound contact strategies to identify new business opportunities and meet customer needs.
• Research customer needs, market trends, and competitor offerings to identify growth opportunities and maintain competitive positioning.
• Support Accounts Receivable in collecting past-due payments from customers.
• Maintain rental revenue utilization reports.
• Develop and implement lead measures aligned with business priorities.
• Design and improve systems and processes for operational efficiency.
• Perform additional responsibilities and projects as requested.

Minimum Qualifications (Experience, Skills, and Education):

• Self-starter with a strong ability to multi-task.
• Excellent organizational, interpersonal, verbal and written communication skills.
• Bachelor’s degree or equivalent experience in mechanical, industrial, or business field strongly preferred.
• Two (2) or more years of demonstrable customer service/inside sales or sales support in equipment rental, mechanical, industrial, or related business field strongly preferred.
• Strong planning, problem-solving, negotiation and organizational skills.
• Proficient in Microsoft Office products such as Word, Excel, Outlook, and PowerPoint.
• Efficient project management knowledge and skills.

Industry Knowledge/Experience:

• Past job experience in a fast-paced customer service/sales environment, with expectation to meet sales goals.
• Familiarity with rental sales ERP systems.
• Familiarity with rigging techniques, Versa-Lifts operation, skates, gantries, and additional rigging equipment preferred, but not required.
• Knowledge of the requirements to transport heavy or oversize/overweight loads across multiple states.
• Strong knowledge of freight market, and ability to track freight trends across the country.

Physical Requirements and Working Conditions:

The Rental Manager will primarily work in a normal, climate-controlled office environment. Frequent use of a computer, keyboard / mouse, cellular or office telephone, and regular business office equipment. Extended periods of sitting for long durations, occasional walking, and lifting items weighing up to ten (10) pounds. Will consistently rely on the senses involving speech, sight, sound, and touch. May occasionally be required to walk over uneven or rough terrain or work outdoors with exposure to inclement weather.

Additional Requirements:

Work with a Top-of-Mind Awareness for the safety of yourself and everyone at the job site. Must be able to work in a high functioning team environment. Display the highest levels of honesty, integrity, and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service A1 Lift Rentals customers have come to expect.

Disclaimer: This job description is intended to summarize the type and level of work performed by a Rental and Business Development Manager and is not an exhaustive list of all duties, responsibilities, and/or requirements. A1 Lift Rentals reserves the right to change or modify this job description or the essential duties of the job, as necessary.

A1 Lift Rental is an Equal Opportunity, M/F/Disabled/Vet Preferred Employer.