Rental General Mechanic

Thompson Machinery; Memphis (TN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

CAT training

Tuition reimbursement

Boot stipend

401(k) matching

Paid holidays

Paid time off after five years

Employee Assistance Program

Job summary

Thompson Machinery in Memphis, TN is seeking a Rental General Mechanic/Service Shop Technician to diagnose, service, repair, and prepare rental equipment from Cat Rental Store Fleet. You’ll work largely independently with guidance from supervisors, serving customers in a fast-paced shop environment.

The role requires gas/diesel engine experience and 2+ years of hands-on equipment work, plus strong email/Office skills.

Qualifications

• Gas and diesel engine and equipment training through accredited technical schools or relevant military experience.
• Two or more years of hands-on equipment and/or engine experience with rental equipment.
• Must communicate via email effectively and efficiently.

Responsibilities

• Read and interpret technical manuals, service and safety procedures.
• Work with mechanical, hydraulic, and electrical schematics and use test equipment.
• Provide high-quality repair service on rental equipment and engines; respond to customer needs.

Skills

Communication via email

Customer service focus

Professionalism

Sense of urgency

Self‑initiative

Education

High school diploma or equivalent

Gas and diesel engine training

Two+ years hands-on equipment experience

Tools

MS Outlook

MS Word

MS Excel

Caterpillar software

Test equipment

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Rental General Mechanic/Service Shop Technician position is responsible for diagnosing, servicing, repairing, and preparation of rental equipment including Caterpillar, JLG and Genie scissors and boom lifts along with other brands in the Cat Rental Store Fleet. This is a skilled technician position working largely independently with guidance from supervisors or service mentors. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store.

ESSENTIAL DUTIES & RESPONSIBILITIES

• The Rental General Mechanic/Service Shop Technician should be able to read and interpret technical instruction, service and safety manuals, company policies and procedures.
• Works with mechanical, hydraulic, and electric/electronic schematics and wiring diagrams; and demonstrates proficiency in the use of test equipment.
• The position is responsible for high quality repair service on rental equipment and engines, responding to customer needs in a positive, safe, and timely manner, and ensuring maximum value for work is performed.
• Possess and maintain a current, valid state driver’s license. CDL may be required for some positions.
• Able to work standard five-day work schedules, including daily and weekly overtime hours, and occasional weekend hours as required.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
• May work in situations where hazards may be present
• Other duties as assigned

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

• Gas and diesel engine, construction equipment and/or truck engine training through accredited technical schools or relevant military experience preferred. High school diploma or equivalent required.
• Two or more years of previous hands‑on equipment and/or engine experience, diagnostics and troubleshooting experience working with rental equipment.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

• Must be able to communicate via email effectively and efficiently (MS Outlook, Word, Excel, etc.)
• Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and/or technologies.
• Must possess a complete set of basic mechanical hand tools, including drives, sockets, and wrenches.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Demonstrates a sense of urgency and self‑initiative, and the personal drive to be successful.

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well‑being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• Employer‑paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world‑class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high‑quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.