Rental Fleet Concierge

Milton-Martin-Honda; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Milton-Martin-Honda in Gainesville, GA is seeking a Rental Car Coordinator to manage our rental fleet and deliver a smooth customer experience. You will handle reservations, assignments, check-ins/outs, and documentation while coordinating with the Service Department.

The ideal candidate is organized, customer-focused, detail-oriented, and capable of multitasking in a fast-paced automotive environment. A high school diploma and basic computer skills are preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, rental, automotive, dealership, or administrative experience preferred.
• Valid driver’s license.
• Bilingual in English and Spanish is Preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to manage multiple customers, vehicles, and tasks simultaneously.
• Basic computer skills and the ability to learn dealership and rental software.
• Professional appearance and demeanor.

Responsibilities

• Coordinate rental vehicle reservations and assignments for service customers.
• Greet customers and provide a professional, courteous rental experience.
• Verify customer identification, driver’s license, insurance, and other required documentation.
• Complete rental agreements, vehicle inspections, and required paperwork accurately.
• Explain rental policies, vehicle features, fuel requirements, return procedures, and customer responsibilities.
• Maintain accurate records of all rental vehicles, including availability, mileage, fuel levels, condition, and customer assignments.
• Perform thorough vehicle walk-around inspections at check-out and return, documenting any existing or new damage.
• Coordinate vehicle cleaning, fueling, and readiness between rentals.
• Monitor the rental fleet and communicate vehicle availability or shortages to management.
• Coordinate with the Service Department regarding repair status and anticipated rental needs.
• Communicate with customers regarding rental extensions, vehicle returns, and changes to their service appointments.
• Monitor rental agreements to ensure vehicles are returned on time.
• Follow up on overdue rentals and escalated unresolved issues to management.
• Coordinate vehicle exchanges, pickups, or deliveries when necessary.
• Maintain organized records and ensure all rental documentation is complete and properly filed.
• Process rental charges, deposits, and other applicable fees in accordance with company procedures.
• Assist with insurance claims or damage documentation when necessary.
• Ensure all rental vehicles are properly maintained, clean, and safe for customer use.
• Report mechanical concerns, damage, accidents, or other vehicle issues immediately to management.
• Follow all company policies, rental procedures, and applicable laws and regulations.
• Maintain confidentiality of customer and company information.
• Assist the Service Department and dealership team with other duties as assigned.

Skills

Customer service

Organization

Communication

Detail orientation

Time management

Teamwork

Independence

Multitasking

Education

High school diploma or equivalent

Tools

Dealership software

Job description

Milton-Martin-Honda in Gainesville, GA is seeking a Rental Car Coordinator to manage our rental fleet and deliver a smooth customer experience. You will handle reservations, assignments, check-ins/outs, and documentation while coordinating with the Service Department.

The ideal candidate is organized, customer-focused, detail-oriented, and capable of multitasking in a fast-paced automotive environment. A high school diploma and basic computer skills are preferred.