Rental Fleet Coordinator

NAFA Fleet Management Association; Shawnee, Northern (OK, KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D Coverage

Disability

EAP

401(k)

PTO

Paid Vacation

Paid Holidays

Employee Discounts

Job summary

Cooper Auto Group in Shawnee, OK seeks a Rental Fleet Coordinator to manage the daily rental fleet operations and provide a smooth, professional experience for customers needing temporary vehicles.

Responsibilities include maximizing utilization, scheduling, ensuring vehicles are clean and fueled, handling customer information and rental agreements, and coordinating with the service department.

Qualifications

• High school diploma or equivalent.
• Previous customer service or administrative experience preferred.
• Automotive dealership experience is a plus.
• Valid driver's license and clean driving record required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Proficient with basic computer applications and dealership software systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Maximize rental vehicle utilization and availability.
• Schedule rental vehicles based on customer and dealership needs.
• Ensure all rental vehicles are clean, fueled, and ready before customer pickup.
• Collect and verify all required customer information and documentation.
• Complete rental agreements and maintain accurate rental records.
• Track vehicles currently on rent and coordinate timely returns.
• Inspect vehicles at check-out and return, documenting condition, mileage, and fuel level.
• Coordinate cleaning, fueling, and maintenance needs for the rental fleet.
• Communicate professionally with customers regarding rental availability, expectations, and returns.
• Serve as a backup cashier as needed, assisting with customer checkout, payments, and other cashier duties.
• Maintain an organized rental area and ensure customers receive a fast, friendly, and professional experience.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Organizational skills

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Tools

Dealership software

Job description

Company Description

Cooper Auto Group is a family-owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.

Job Description

The Rental Fleet Coordinator is responsible for managing the day-to-day operation of the dealership's rental fleet while providing a smooth and professional experience for our service customers who require a temporary vehicle. This role involves administrative tasks, vehicle tracking, customer service, and coordination with the service department.

Key Responsibilities:

• Maximize rental vehicle utilization and availability.
• Schedule rental vehicles based on customer and dealership needs.
• Ensure all rental vehicles are clean, fueled, and ready before customer pickup.
• Collect and verify all required customer information and documentation.
• Complete rental agreements and maintain accurate rental records.
• Track vehicles currently on rent and coordinate timely returns.
• Inspect vehicles at check-out and return, documenting condition, mileage, and fuel level.
• Coordinate cleaning, fueling, and maintenance needs for the rental fleet.
• Communicate professionally with customers regarding rental availability, expectations, and returns.
• Serve as a backup cashier as needed, assisting with customer checkout, payments, and other cashier duties.
• Maintain an organized rental area and ensure customers receive a fast, friendly, and professional experience.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or administrative experience preferred.
• Automotive dealership experience is a plus.
• Valid driver's license and clean driving record required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Proficient with basic computer applications and dealership software systems.
• Ability to multitask in a fast-paced environment.

Additional Information

Benefits for our full-time employees include but are not limited to:

• Medical
• Dental
• Vision
• Life and AD&D Coverage
• Disability
• EAP
• 401(k)
• PTO
• Paid Vacation
• Paid Holidays
• and Employee Discounts.

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.