Rental & Customer Service Specialist

Ourisman Chantilly Toyota; Chantilly (VA); Hybrid; USD 15,000 - 20,000; Full time

Job summary

Hireology is seeking a detail-oriented Rental Associate and Customer Representative in Chantilly, VA. The role involves greeting customers and vehicles in the Service Lane, scheduling service appointments, and assisting with repair orders, PDIs, and loaner fleet management.

You will deliver exceptional customer service throughout the day, require excellent verbal communication, a friendly demeanor, and the ability to multitask in a busy dealership environment.

Qualifications

• Excellent verbal communication and a friendly, positive attitude.
• Able to handle multiple tasks in a busy service lane.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Greet and assist all incoming customers and vehicles in the Service Lane
• Schedule service appointments efficiently
• Help write repair orders, focusing on New Car PDIs
• Manage the loaner fleet — ensure loaners are clean and prepared and create loaner agreements
• Handle after-sale, due-in deal items for customers
• Deliver outstanding customer service all day

Skills

Customer service

Communication

Multi-tasking

Job description

SUMMARY

Are you looking for an opportunity to grow your career? Are you detail-oriented? Do you love interacting with people? If you answered yes, we want to talk to you!

We have a Rental Associate and Customer Representative position available! The available shift is Monday through Friday -7:00am-3:00pm

What You’ll Do:

• Greet and assist all incoming customers and vehicles in the Service Lane
• Schedule service appointments efficiently
• Help write repair orders, with a focus on New Car Pre-Delivery Inspections (PDIs)
• Manage the loaner fleet –Make sure that loaners are clean, prepped, and generate loaner vehicle agreements for customers
• Handle after sale, due in deal items for customers
• Deliver outstanding customer service all day

What We’re Looking For:

• Excellent verbal communication skills – you must love talking to customers all day
• Professional, friendly, and positive attitude
• Ability to handle multiple tasks in a busy service lane
• Reliable transportation and a valid driver’s license
• Previous dealership or customer service experience is a plus, but not required – we will train the right person!

Why Join Us?

• Work with a great team at a busy, high-volume KIA dealership!
• Opportunity for growth in the company!