Rental Coordinator — Drive Equipment Rentals & Service

Lonestar Equipment Solutions; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Match

Paid Time Off

Holiday Pay

Job summary

Lonestar Equipment Solutions in Irving, TX is seeking an experienced Rental Coordinator to help customers obtain the equipment they need for their projects, delivering exceptional service.

You will manage rental inquiries, reservations, contracts, delivery and pickup, and coordinate with operations to ensure equipment availability, maintenance, and accurate documentation.

Join a fast‑paced team that values reliability, responsiveness, and a proactive approach to customer success.

Qualifications

• Associates degree required; bachelor’s degree in business or communications preferred.
• 2 years prior experience in customer service or a rental coordination role.
• Excellent communication skills, both verbal and written.
• Strong organizational abilities and attention to detail.
• Proficiency in MS Office and rental management software (experience with Point of Rental a plus).

Responsibilities

• Manage rental inquiries via phone, email, and in-person.
• Coordinate rental reservations, including scheduling, availability checks, and equipment selection.
• Ensure accurate and timely processing of rental contracts and agreements.
• Collaborate with the operations team regarding equipment maintenance, repairs, and inventory management.
• Arrange for delivery and pickup of rental items, ensuring prompt and efficient service.
• Resolve any rental-related issues or discrepancies with clients in a professional and timely manner.
• Serve as the primary point of contact for customer inquiries, providing product information, pricing details, and rental policies.
• Assist customers in selecting the right rental equipment based on their needs and preferences.
• Address customer concerns, complaints, and feedback with empathy and professionalism.
• Build strong relationships with clients by offering personalized assistance and attentive service throughout the rental process.
• Actively promote additional services or products to enhance the customer experience and drive sales growth.
• Follow up with customers post-rental to ensure satisfaction and gather feedback for continuous improvement.

Skills

Customer service

Communication

Organization

Attention to detail

Problem-solving

Education

Associates degree

Bachelor’s degree preferred

Tools

Point of Rental

MS Office

Job description

Lonestar Equipment Solutions in Irving, TX is seeking an experienced Rental Coordinator to help customers obtain the equipment they need for their projects, delivering exceptional service.

You will manage rental inquiries, reservations, contracts, delivery and pickup, and coordinate with operations to ensure equipment availability, maintenance, and accurate documentation.

Join a fast‑paced team that values reliability, responsiveness, and a proactive approach to customer success.