Rental Coordinator

Lonestar Electric Supply Partners; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with Match

Paid Time Off

Holiday Pay

Job summary

Lonestar Equipment Solutions is seeking an experienced Rental Coordinator to help customers obtain the equipment they need and to provide excellent service throughout the rental process.

You will manage inquiries, coordinate reservations, process contracts, arrange delivery and pickup, and support inventory management in a fast-paced environment.

Qualifications

• Associates degree required; bachelor’s degree in business or communications preferred.
• 2 years of experience in customer service or a rental coordination role.
• Excellent communication skills (verbal and written).
• Strong organizational abilities and attention to detail.
• Proficiency in MS Office and rental management software (Point of Rental a plus).
• Ability to work in a fast-paced environment and handle multiple tasks with urgency.
• Positive attitude and desire to assist customers and contribute to their success.

Responsibilities

• Manage rental inquiries via phone, email, and in-person.
• Coordinate rental reservations, including scheduling, availability checks, and equipment selection.
• Process rental contracts and agreements accurately and timely.
• Collaborate with operations on equipment maintenance, repairs, and inventory management.
• Arrange delivery and pickup of rental items for prompt service.
• Resolve rental-related issues or discrepancies with clients professionally.
• Serve as the primary contact for customer inquiries, pricing details, and rental policies.
• Assist customers in selecting the right rental equipment based on their needs.
• Address customer concerns, with empathy and professionalism.
• Build relationships with clients through attentive service and upsell opportunities.
• Follow up post-rental to gather satisfaction feedback.

Skills

Customer service

Communication

Organizational skills

Multitasking

Verbal & written communication

Education

Associates degree

Bachelor’s degree in business or communications

Tools

MS Office

Rental management software (Point of Rental)

Job description

Description

VETERANS ARE ENCOURAGED TO APPLY

Lonestar Equipment Solutions is a dynamic and rapidly growing organization. We are seeking an experienced and motivated Rental Coordinator to join our team. In this role, you will assist customers and clients in obtaining the equipment they need to complete any project, providing excellent customer service and following our passion to MAKE IT HAPPEN.

Responsibilities:

• Manage rental inquiries via phone, email, and in-person.
• Coordinate rental reservations, including scheduling, availability checks, and equipment selection.
• Ensure accurate and timely processing of rental contracts and agreements.
• Collaborate with the operations team regarding equipment maintenance, repairs, and inventory management.
• Arrange for delivery and pickup of rental items, ensuring prompt and efficient service.
• Resolve any rental-related issues or discrepancies with clients in a professional and timely manner.
• Serve as the primary point of contact for customer inquiries, providing product information, pricing details, and rental policies.
• Assist customers in selecting the right rental equipment based on their needs and preferences.
• Address customer concerns, complaints, and feedback with empathy and professionalism.
• Build strong relationships with clients by offering personalized assistance and attentive service throughout the rental process.
• Actively promote additional services or products to enhance the customer experience and drive sales growth.
• Follow up with customers post-rental to ensure satisfaction and gather feedback for continuous improvement.
• Other tasks as assigned by management.

Requirements:

• Associates degree required, bachelor’s degree in a business or communications discipline preferred.
• 2 years prior experience in customer service or a rental coordination role.
• Excellent communication skills, both verbal and written.
• Strong organizational abilities and attention to detail.
• Proficiency in computer applications, including MS Office and rental management software (experience with Point of Rental a plus).
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously with a high sense of urgency.
• A positive attitude and a genuine desire to assist customers and contribute to their success.

Physical Requirements:

• Lifting up to 25 lbs. may be required infrequently.
• Must be able to remain in a stationary position 50% of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Benefits

• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay

Disclaimer:

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.