Rental Coordinator-Dispatch

ALTG; Waukegan, Northern (IL, KY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid holidays

Training

Job summary

Alta Equipment Group is hiring a Rental Coordinator/Dispatch for the Waukegan, IL branch. The role handles rental inventory, scheduling, delivery coordination and reporting to support efficient operations and customer service.

Willingness to lift up to 90lbs, strong PC and MS Office skills, and a commitment to safety and accuracy are essential for success in this position.

Qualifications

• Experience in rental coordination or dispatch is beneficial.
• Able to handle multiple tasks and communicate clearly with customers.

Responsibilities

• Answer customer questions quickly and clearly; recommend equipment for jobs.
• Coordinate rental information with departments and track deliveries.
• Dispatch trucks timely; ensure drivers have logs and inspection sheets.
• Maintain accurate rental contracts, records, and damage waivers.
• Assist with inventory, reporting, and paperwork as required.

Skills

Customer service

Communication

Organization

Microsoft Office

Tools

MS Office

Job description

Alta Equipment Company recently acquired Burris Equipment!

Burris Equipment, as part of Alta Equipment Company, delivers exceptional service, knowledge and support. We offer the top brands in construction and turf equipment including: CASE, VENTRAC, WACKER NEUSON, STIHL, and JACOBSEN.
Contact Burris Equipmentat one of three Illinois locations: Waukegan, Ingleside & Joliet. With our large selection of new equipment, used equipment, rental, parts, and services, we are your complete one-stop shop.

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plusmuchmore!)
• 401(k) with match
• 10 Paid holidays

Our construction equipment group is seeking a full-time Rental Coordinator/Dispatch for our Waukegan , IL branch. This role is responsible for the efficient handling and control of the rental businesses through proper inventory, record keeping, delivery, and reporting as well as other duties as specified by the Rental Manager. The expected hourly pay range for this position is $21-$26/hr based on candidate experience.

Responsibilities:

• Answers customer questions quickly, clearly, and completely. Recommends equipment appropriate for the job; handles complaints on a timely basis & maintains positive communications with customers.
• Internal communications: Communicates with the Department Manager at all times and provides adequate notice to rental technician for upcoming machine requirements.
• Works with other department personnel in order to assist them with rental information as required.
• Sees that promises are maintained and that deliveries are made on schedule, advises customer of known delays.
• Keeps P.O. book, large and small rental spec information, and rental procedures book up to date and in good working order.
• In charge of the trailer and equipment record book, lost rentals, inspection files, and trucking files.
• Technical knowledge: Knows rental equipment applications well and knows proper safety and maintenance requirements. Must be able to instruct customer in proper use.
• Diplomatically handles customers’ complaints in a friendly pleasing and personal manner, reports any condition which may need further company attention to department manager.
• Dispatch trucks in a timely and orderly fashion, including making sure that the drivers have log books, daily and monthly inspection sheets, along with inspecting the contracts when they are given to him by a truck driver.
• Make sure every contract is filled out 100%, this includes all blanks to be properly filled out, inspection and rental agreements with each contract, and damage waivers if necessary.
• Performs other duties as prescribed by Rental Manager from time to time.

Specifications:

• Must be able to lift 90lbs, 50% of the time, in order to unload equipment.
• Must be knowledgeable about the operation of a personal computer.
• Must have Microsoft Office knowledge.

Distributor Relationships:

• Cooperates with other company personnel.
• Advises supervisors of all changes in the department which can affect company success.

Method of Measurement:

• The satisfaction expressed by customers concerning the rental counterperson’s assistance.
• New business developed as a result of the rental counterperson’s performance
• The satisfaction of management and other members of the company concerning performance.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Alta Equipment Group is an equal opportunity employer.This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!