Rental Coordinator

Alta Equipment Company; Hooksett (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Outstanding benefits package (Medical,

Dental and Vision insurance, plus much

401(k) with match

Competitive wages

Paid time off

10 paid holidays

Work schedule: M-F, day shift

Job summary

Alta Equipment Group is seeking a full-time Rental Coordinator in Hooksett, NH to manage inquiries, quotes, and rental contracts for JCB equipment. You will coordinate availability, deliveries, and fleet tracking while collaborating with sales and service teams to ensure customer satisfaction.

The role requires solid communication, time management, and organizational skills, with a focus on building relationships and adhering to company policies.

Qualifications

• 1 year of construction experience preferred.
• Excellent time management and communication skills.
• Ability to multi-task in a fast-paced environment.
• Knowledge of construction equipment or similar industry.
• Good computer skills (Word, Excel, Outlook).
• Ability to communicate clearly with customers and team members.

Responsibilities

• Receive and qualify rental inquiries and prepare quotes.
• Establish new customer accounts with required documents.
• Explain rental options and maintain documentation.
• Create and manage rental, demo, and internal contracts.
• Coordinate equipment availability, transfers, and fleet tracking.
• Coordinate with service for equipment maintenance and readiness.
• Review returns, inspections, and damages.
• Manage rental receivables and payments.
• Process POs, trucking, and re-rental invoices as needed.
• Monitor fleet utilization and expenses; report findings.
• Attend weekly rental meetings and suggest process improvements.
• Maintain customer relationships and support sales team.
• Uphold Alta’s Guiding Principles in daily activities.

Skills

Time management

Communication

Multi-tasking

Customer service

Public speaking

Construction equipment knowledge

MS Word/Excel/Outlook

Epicor/SILK systems

Tools

Epicor/SILK systems

MS Word

MS Excel

MS Outlook

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays
• Work schedule: M-F, day shift

Our construction equipment group is seeking a full-time Rental Coordinator for our Hooksett, NH location. Our new team member will assist with rental tasks for New England's premier JCB equipment dealer to identify customer needs, coordinate pick-ups, and perform inventory control for our rental department.

The primary responsibilities of the position consist of, but are not limited to:

• Receive and qualify incoming rental inquiries, identify customer needs, prepare quotes, and partner with assigned sales team members.
• Establish new customer accounts by collecting required credit applications, rental forms, certificates of insurance, and upfront payments.
• Explain available rental protection options and ensure customer documentation remains accurate and current.
• Create and maintain rental, demo, and internal contracts, including signed agreements and supporting documentation within company systems.
• Coordinate JCB equipment availability, transfers, freight, delivery, return, and fleet tracking.
• Partner with the service department to ensure rental equipment is maintained, inspected, and ready for customers.
• Review equipment returns, inspection results, service work orders, damages, miscellaneous charges, and insurance claims.
• Manage rental receivables by following company credit and COD policies, reviewing past-due accounts, processing payments, and issuing approved credits.
• Process purchase orders, trucking and re-rental invoices, and manual sales invoices as needed.
• Monitor fleet utilization, repair and maintenance expenses, and freight recovery through company reporting tools.
• Participate in weekly rental meetings and contribute ideas that improve rental operations.
• Maintain strong customer relationships, support walk-in customers and the outside sales team, and provide guidance on JCB equipment and rental solutions.
• Incorporate Alta's Guiding Principles into daily activities and perform other duties as assigned.
• Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.

Desired Skills and Qualifications:

• 1 year of construction experience preferred
• Excellent time management skills
• Upbeat & positive attitude
• Ability to multi-task in a fast-paced environment
• Excellent communication skills - both verbal and written
• Knowledge of construction equipment, JCB products, or similar industry
• Good computer skills with a focus on Microsoft Word, Excel and Outlook
• Language Skills - Ability to speak effectively before groups of customers or employees of the organization.
• Reasoning Ability - Intermediate; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills - Microsoft Word, Excel, Outlook and Epicor/SILK systems

Physical Demands/Work Environment:

• Physical/Sensory Functions: Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl; Regularly will sit, use hands, talk/hear.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Frequently will lift up to 10 pounds

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!