Rental Coordinator: Boost Customer Experience & Fleet Utilization

Acme Operations LLC; Pooler (GA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA/HSA

401(k) Plan

Job summary

Bobcat - GDN is seeking a driven Rental Coordinator to be the face of our rental department. You will engage customers, coordinate equipment needs, and drive rental revenue while ensuring excellent service in a fast-paced environment.

The role emphasizes proactive engagement, strong communication, and teamwork with Sales, Parts, and Service to deliver a seamless customer experience. Benefits accompany this position.

Qualifications

• Strong interpersonal and communication skills with a customer focused approach.

Responsibilities

• Greet and assist walk in and phone customers in a professional and welcoming manner
• Build strong relationships with customers by understanding their projects, timelines, and equipment needs
• Recommend appropriate equipment and attachments based on customer applications
• Prepare and execute rental agreements accurately and efficiently
• Follow up on quotes, upcoming needs, and rental opportunities
• Manage equipment scheduling and utilization to maximize rental availability and revenue
• Inspect equipment before and after rentals to ensure it is clean, functional, and ready for customer use
• Maintain accurate records of fleet condition, location, and readiness
• Coordinate equipment deliveries and pickups, including trailer logistics.
• Work with the Service Department to address maintenance or repair needs
• Collaborate with Sales, Parts, and Service teams to support a seamless customer experience
• Promote and follow all safety policies related to equipment handling and dealership operations

Skills

Interpersonal skills

Communication

Customer-focused

Multitasking

Microsoft Office

Tools

Microsoft Office

Rental software

Job description

Bobcat - GDN is seeking a driven Rental Coordinator to be the face of our rental department. You will engage customers, coordinate equipment needs, and drive rental revenue while ensuring excellent service in a fast-paced environment.

The role emphasizes proactive engagement, strong communication, and teamwork with Sales, Parts, and Service to deliver a seamless customer experience. Benefits accompany this position.