Rental Coordinator Assistant - JC Raulston Arboretum

North Carolina State University; Raleigh (NC); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

12 Holidays Each Year

Tuition and Academic Assistance

Job summary

NC State Universitys JC Raulston Arboretum is seeking a Rental Coordinator Assistant to support rental operations, create room/garden layouts, and manage client communications. This role involves assisting with events, coordinating with staff and volunteers, and ensuring a positive guest experience.

The position prefers one year of related office experience and a high school diploma, with some nights/weekends required for events.

Qualifications

• High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Responsibilities

• Supporting the Rental Coordinator in all details necessary to facilitate and organize rental clients, their needs and requests
• Creating and/or facilitating room/garden layouts
• Collecting required information for rental requirements through scheduled communications
• Serving as visitor services mentor to support rental staff, students, and volunteers
• Creating a positive guest experience; implementing JCRA visitation policies and guidelines
• Guest/Client communications either phone/email/face-to-face
• Assisting team in guest experience improvements
• Supporting front desk and visitor center volunteers
• Managing incoming questions (emails and calls)
• Assist with annual fundraising events and programs such as Moonlight in the Garden, Raulston Blooms, Southeast Plant Symposium, etc. (will include nights and weekends as needed for event facilitation)
• Helping create event and rental promotional content
• Supporting ticket sales and promotion
• Supporting Rental Coordinator in all details necessary to book and execute a successful rental experience/event

Skills

Administrative support

Event coordination

Customer service

Communication

Education

High School Diploma

Tools

Google Forms

FileMaker

Excel/Google Sheets

PowerPoint

Canva

Job description

Rental Coordinator Assistant - JC Raulston Arboretum

Position Number: 00107877

Position Type: SHRA

Position Classification Band Title: Administrative Support Specialist

Position Classification Band Level: Journey

Position Classification Salary Range: $ 34,602 - $ 58,870

Salary Grade Equivalency: NC09

Full Time Equivalent: 1.00

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event

Time Limited Position: No

Location: Raleigh, NC

Work Schedule: Schedule determined by rental needs (some nights and weekends will be required)

Anticipated Hiring Range: Commensurate with experience ($42,500 - $45,000)

Job Open Date: 10/14/2026

Earliest Close Date: 10/21/2026

About the Department

The JC Raulston Arboretum (JCRA) at NC State University is a renowned botanical garden operating as a nonprofit. Serving the community for 47 years, this beautiful 10.5 acre garden is free to visit seven days a week. The JCRA is internationally recognized as a premier teaching, and research garden dedicated to public horticulture providing a dynamic teaching and learning atmosphere. Noted for its vast collection of over 9,000 taxa, the JCRA has a legacy of leadership within the realm of landscape horticulture, plant evaluation, and plant introduction. It is dedicated to connecting people with plants and promoting a greater variety of new and better adapted landscape plants. Revenue generated from educational programs, events, and venue rentals is an important revenue stream for this not for profit organization. We are a small but mighty team that works well together. We pride ourselves on being accessible, sharing our knowledge and our passion for horticulture. Coming to work everyday feels new and exciting with lots of opportunities to learn and grow. Come be a part of our mission to plan and plant for a better world!

Wolfpack Perks and Benefits

• Medical, Dental, and Vision


• Flexible Spending Account


• Retirement Programs


• Disability Plans


• Life Insurance


• Accident Plan


• Paid Time Off and Other Leave Programs


• 12 Holidays Each Year


• Tuition and Academic Assistance


• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

• Supporting the Rental Coordinator in all details necessary to facilitate and organize rental clients, their needs and requests


• Creating and/or facilitating room/garden layouts


• Collecting required information for rental requirements through scheduled communications


• Serving as visitor services mentor to support rental staff, students, and volunteers


• Creating a positive guest experience; implementing JCRA visitation policies and guidelines


• Guest/Client communications either phone/email/face-to-face


• Assisting team in guest experience improvements


• Supporting front desk and visitor center volunteers


• Managing incoming questions (emails and calls)


• Assist with annual fundraising events and programs such as Moonlight in the Garden, Raulston Blooms, Southeast Plant Symposium, etc. (will include nights and weekends as needed for event facilitation); Assist with coordinating event logistics; Assist with event planning; Assist with event facilitation


• Helping create event and rental promotional content


• Supporting ticket sales and promotion


• Supporting Rental Coordinator in all details necessary to book and execute a successful rental experience/event; Communicating professionally with rental clients; Scheduling and assisting with site visits; Assessing client needs and requests to assure JCRA is a proper fit; Providing onsite support to ensure a positive experience


• Creating and/or facilitating room/garden layouts for rental clients using relevant data collected from database, clients & rental coordinator; Setting up gardens/rooms to approved layouts of rental clients


• Collecting required information for rental requirements through scheduled communications


• Customer/Guest Services Mentor to supporting rental staff, students and volunteers


• General administrative support of the Arboretum


• Opening and closing buildings and gardens


• Assist with keeping equipment, buildings and gardens presentable and functional; Submit facilities work order requests


• Helping safeguard Arboretum plant collection from damage during rentals and events


• Knowledge of rental policies/guidelines


• Implementing Arboretum visitation policies/guidelines

Other Responsibilities

• Other duties as assigned.

Qualifications

Minimum Experience/Education

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications

• Experience with Google Forms, Filemaker, Excel/Google Sheets, PowerPoint, Canva.


• Proficient at prioritizing tasks and efficient use of time.


• Experience with program marketing, social media, and/or graphic design a plus.

Required License or Certification

N/A

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.