Guest Experience & Rentals Assistant

North Carolina State University; Raleigh (NC); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

12 Holidays Each Year

Tuition and Academic Assistance

Job summary

NC State Universitys JC Raulston Arboretum is seeking a Rental Coordinator Assistant to support rental operations, create room/garden layouts, and manage client communications. This role involves assisting with events, coordinating with staff and volunteers, and ensuring a positive guest experience.

The position prefers one year of related office experience and a high school diploma, with some nights/weekends required for events.

Qualifications

• High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Responsibilities

• Supporting the Rental Coordinator in all details necessary to facilitate and organize rental clients, their needs and requests
• Creating and/or facilitating room/garden layouts
• Collecting required information for rental requirements through scheduled communications
• Serving as visitor services mentor to support rental staff, students, and volunteers
• Creating a positive guest experience; implementing JCRA visitation policies and guidelines
• Guest/Client communications either phone/email/face-to-face
• Assisting team in guest experience improvements
• Supporting front desk and visitor center volunteers
• Managing incoming questions (emails and calls)
• Assist with annual fundraising events and programs such as Moonlight in the Garden, Raulston Blooms, Southeast Plant Symposium, etc. (will include nights and weekends as needed for event facilitation)
• Helping create event and rental promotional content
• Supporting ticket sales and promotion
• Supporting Rental Coordinator in all details necessary to book and execute a successful rental experience/event

Skills

Administrative support

Event coordination

Customer service

Communication

Education

High School Diploma

Tools

Google Forms

FileMaker

Excel/Google Sheets

PowerPoint

Canva

Job description

NC State Universitys JC Raulston Arboretum is seeking a Rental Coordinator Assistant to support rental operations, create room/garden layouts, and manage client communications. This role involves assisting with events, coordinating with staff and volunteers, and ensuring a positive guest experience.

The position prefers one year of related office experience and a high school diploma, with some nights/weekends required for events.