RENTAL COORDINATOR

Equipment Depot; Pearl (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Equipment Depot is seeking a rental professional in Pearl, Mississippi to identify customer needs and provide profitable rental solutions. The role involves taking orders, solving issues, and coordinating with Service Operations to optimize maintenance costs.

The successful candidate will monitor market trends, maintain records, and ensure accurate billing for short-term rental contracts while collaborating with sales and other departments to grow contractor division profitability.

Qualifications

• Experience in rental or construction rental industry is preferred.
• Ability to identify customer needs and propose solutions.

Responsibilities

• Determine customer needs on a daily basis.
• Take orders/ requests from internal and external customers.
• Problem solve or refer customer to someone who can meet their need.
• Fulfill customer orders to their satisfaction and according to company guidelines.
• Monitor and communicate on market, utilization & trends in assigned region and competitor trends to management.
• Maintain accurate records and files.
• Accurate billing of all short term rental contracts.
• Work with other departments to develop effective strategies to increase sales and gross profit in the contractor division.
• Continuously improve knowledge and skills.

Skills

Customer needs assessment

Order processing

Problem solving

Billing accuracy

Cross-functional communication

Market monitoring

Job description

Position Summary

Rental professional with some experience in related construction rental industry to identify the specific needs of existing and potential customers. Provide solutions that ensure profitability through total customer satisfaction as defined by the customer

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Determine customer needs on a daily basis.
• Take orders/ requests from internal and external customers.
• Problem solves or refer customer to someone who can meet their need.
• Fulfill customer orders to their satisfaction and according to company guidelines.
• Work with Service Operations to ensure economical rental maintenance costs.
• Communicate essential information to sales, other employees, customers, and managers.
• Help establish competitive rental rates in assigned area.
• Review and approve service work orders on rental equipment, cross-check that warranty is filed.
• Monitor and communicate on market, utilization & trends in assigned region and competitor trends to management.
• Maintain accurate records and files.
• Accurate billing of all short term rental contracts.
• Work with other departments to develop effective strategies to increase sales and gross profit in the contractor division.
• Continuously improve knowledge and skills.
• Look for change in processes and seek new innovations in products and services.
• Maintain acceptable personal and work area standards for safety, appearance, and equipment condition.
• Uphold the EDO vision, mission statements, values, and objectives.
• Understand our customers.