Rental Coordinator

National Lift Truck, Inc.; Franklin Park (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Rental Coordinator to oversee the daily operations of their equipment rental fleet. This role is vital in ensuring customer satisfaction by efficiently scheduling and assigning rental equipment. The ideal candidate will possess strong communication and problem-solving skills, a solid understanding of customer service processes, and a background in the equipment rental industry. Join a dynamic team where your contributions will directly impact customer relationships and operational success, all while working in a supportive and engaging environment.

Qualifications

• Experience in B2B sales and customer service is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage daily activities of the equipment rental fleet.
• Schedule rental equipment to maximize utilization and profitability.

Skills

Customer Service

Communication Skills

Problem-Solving

Analytical Skills

Conflict Resolution

Organizational Skills

Sales Skills

Leadership Skills

Education

Experience in Equipment Rental Industry

B2B Sales Experience

Tools

Salesforce

Job description

Our Rental Coordinators are responsible for the daily activities of the equipment rental fleet at our National Lift locations. They assign and schedule rental equipment to maximize utilization and profitability, while ensuring that customer expectations are consistently and satisfactorily met. Rental Coordinators gather information and answer questions regarding equipment availability and specifications. They have a close working relationship with the Rental Manager and other National Lift Truck team members.

Duties and Responsibilities

• Solid knowledge of the processes for providing customer service
• Good understanding of strategy and techniques for building long-term customer relationships
• Contract knowledge, including good working knowledge of master agreements
• Good communication and problem-solving skills, including conflict resolution
• Knowledge of basic equipment specifications
• Ability to prioritize, multi-task, delegate and work independently
• Good analytical skills
• Good working knowledge of inventory control functions
• Comprehensive safety knowledge as it relates to the equipment industry

Qualifications

• B2B (business to business) and interpersonal sales preferred
• Comprehensive knowledge of construction equipment and pricing policy
• Equipment rental industry experience preferred
• Customer service & cold calling
• CRM experience preferred (Salesforce)
• Ability to prospect customer base with precision
• Must have a high level of resourcefulness
• Strong telephone/communication skills
• Customer service aptitude
• Effective written and oral communication skills
• Strong organizational skills
• Coachable and display leadership skills/traits
• Self-starter and driven
• Mainly office-based, some walking required.

Physical Requirements

• Must be able to follow procedure and perform repetitive tasks for extended periods of time.
• Ability to prioritize and act with flexibility required.
• Must be able to maintain cordial and friendly demeanor throughout high volume of phone calls, both inbound and outbound.