Project Manager - Rental Services

Trane Technologies; Riverside (CA); Remote; USD 48,000 - 83,000; Full time

Job summary

A leading company in climate solutions seeks a Rental Services Project Manager for remote work. This role encompasses managing rental orders and logistics, ensuring excellent customer experiences while adhering to company policies. Candidates are expected to have a degree and relevant experience with excellent problem-solving and communication skills. Comprehensive benefits and competitive compensation are provided from day one.

Benefits

Health insurance

401K match up to 8%

Paid time off

Educational assistance

Wellness programs

Qualifications

• Bachelor’s degree with two years experience or high school diploma with six years experience.
• Strong organizational and communication skills required.
• Experience in logistics coordination is a plus.

Responsibilities

• Manage rental projects from initial availability request to logistics.
• Handle order communications and dispute resolution.
• Collaborate with departments for customer support and continuous improvement.

Skills

Decision-making

Organizational skills

Interpersonal skills

Communication skills

Teamwork

Problem-solving

Education

Bachelor’s degree

High school diploma

Tools

MS Excel

Zendesk

Oracle Transportation Management (OTM)

Tableau

Infor M3

Job description

AtTrane TechnologiesTM and through our businesses includingTraneandThermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

The Rental Services Project Managersupports fulfillment of rental orders, the coordination of in-person meetings, and coordinator of logistics.The activities of this position include, but are not limited to, handling phone calls and inquiries, quote product pricing, product availability and lead times, resolving disputes, managing rental orders from inception until end of the rental, and keeping the rental experience within TRS’s policies and guidelines.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefitshere!

Where is the work:

This position has been designated as Remote and work will be performed in the West Coast time zone.

What will you do:

• Manage rental projects from initial availability request, locating and scheduling logistics to get the equipment to and from the jobsite.
• Manage job communications through Zendesk software by accepting and solving tickets.
• Maintain phone and email support via Zendesk for order inquiries.
• Help coordinate shipments and returns to and from jobs. Includes scheduling loads through the logistics system to ensure cost effective freight spend and accurate planning.
• Review, confirm and communicate product ship dates with salesperson and or sales office.
• Resolve order discrepancies and or disputes.
• Strong focus on order accuracy, attention to detail, and billing management of all projects, interacting with sales offices, rental account managers and billing team as needed.
• Participation in on-call rotation required (24-hour customer support) and/or when business requirements need to be met.
• Collaborate with all departments to achieve excellent customer experiences and promote better understanding of cross-department roles and responsibilities.
• Quickly gather department representatives and facilitate brainstorming sessions for the entire Fulfillment team to generate ideas for process improvements.
• Serve as an in-person liaison between Fulfillment team members and Procurement, Service Center, and Logistics to initiate and maintain continuous improvement initiatives.
• Participate in logistics carrier visits to provide feedback on behalf of the Fulfillment team and discuss ongoing improvements with drivers, brokers, and TRS logistics planners/management.
• Support the early East Coast time zone by being available before normal business hours for any necessary assistance or coordination.
• Actively participate in Lean efforts and activities (I.e., RIEs, 9 Step Projects, etc.).
• Other tasks as assigned; to include special projects or other assignments related to continuous improvement.
• Limited travel may apply.

What you will bring:

• Bachelor’s degree and two or more years of actual work experience performing the same or similar activities or High school diploma plus six or more years of actual work experience performing the same or similar activities. Industry and logistics coordination experience is a plus but not required.
• Must be professional, an effective and clear decision-maker under pressure; ability to deal effectively with others required.
• Initiative and ability to recognize, prioritize, and perform required activities with minimum supervision or assistance required.
• Must be able to recognize developing situations in order to react and diffuse potential problems, problem solve and determine when additional assistance is needed, and escalate to upper management as required.
• Ability to initiate, accept and embrace change.
• Strong interpersonal, communication, and team-player skills required.
• Strong organizational skills a must.
• Strong computer skills, i.e., MS Excel, Word, Outlook, Zendesk, Oracle Transportation Management (OTM), Tableau and Infor M3. Ability to navigate other computer programs with ease.
• Working knowledge of Lean principals and continuous improvement processes a plus.

Compensation:

Pay Range: $48,000- 83,000 annually.

Disclaimer: This pay range is based on US national averages. Actual pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.