Rental Coordinator, Morris Arboretum & Gardens

The University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

The University of Pennsylvania seeks a part-time Rental Coordinator to manage client relations and event support at the Morris Arboretum & Gardens. This role involves overseeing rental tours, administrative tasks, and assisting during events, all while delivering exceptional service to clients in a beautiful setting. Ideal candidates should possess a high school diploma, experience in customer service, and strong communication skills.

Benefits

Comprehensive health benefits

Retirement plans

Substantial time off

Flexible work hours

Qualifications

• High school diploma and up to one year of experience required.
• Outgoing, customer-centered demeanor.
• Ability to convey information clearly.

Responsibilities

• Handle client support and communications in a customer-focused manner.
• Conduct rental tours and respond to inquiries from potential clients.
• Assist with on-site event activities and vendor coordination.

Skills

Customer service

Problem-solving

Attention to detail

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Rental Coordinator, Morris Arboretum & Gardens

Job Profile Title

Customer Service Assistant

Job Description Summary

The Morris Arboretum & Gardens, which hosts over 100 rental events each year, is seeking a part-time (18 hours per week) Rental Coordinator to assist with all aspects of the Rental Program, including communication, client touring, event prep/support, and administrative tasks.

Job Description

Responsibilities:

• In a customer-focused way, handle client and vendor-related support, trouble-shooting, and communications (via email, phone, and in person).

• Provide rental tours of the Arboretum and respond to inquiries from potential clients.

• Handle administrative tasks related to the Rental Program.

• Between April and October, assist with on-site event activities, including vendor coordination, golf cart driving and on-site event supervision.

Qualified candidate will have:

• High School Diploma and 0-1 years' experience, required.

• Outgoing, customer-centered demeanor.

• Experience in a comparable, customer-focused role.

• Experience problem-solving and thinking on their feet in fast-paced situations.

• Strong attention to detail and ability to manage substantial information.

• Demonstrated ability to prioritize effectively.

• Ability to convey information in a clear, concise manner.

• Ability to walk for long periods of time, in all types of weather.

• A valid driver’s license.

• Experience working on a computer, particularly with Microsoft Office programs (Outlook, Excel, Word).

This is a part-time (18 hour/week), year-round position that requires regular weekday, weekend, and evening work.

With your application, please detail why you would be a good fit for this position and why the position would be a good fit for you!

About Morris Arboretum & Gardens

Morris Arboretum & Gardensof the University of Pennsylvania inspires an understanding of the relationship between plants and people through education, research, and horticultural displays. Located in the Northwest section of Philadelphia, Morris Arboretum is a destination for plant enthusiasts and home to over 13,000 woody plants. The Arboretum also hosts special and educational events, serving as a vital part of Penn and a hub for botany, horticulture, and urban forestry.

About the Division of Business Services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD is dedicated to delivering high-quality service in a fiscally responsible manner. Currently, the Division focuses on three major initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels.

• Driving productivity for the Division and its customers through the better use of technology.

• Enhancing service offerings through upgrades and expansions of facilities.

For more information on BSD, visit:https://www.business-services.upenn.edu/

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Morris Arboretum

Pay Range

$16.83 - $16.50 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefitsto protect you and your family’s health and welfare.

• Retirement:Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work:Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance:In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• University Resources:As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours:Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.