Leasing Specialist

Kettler Inc.; Brooklyn (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in residential property management seeks a Leasing Specialist for its apartment community in Downtown Wilmington, NC. The role will focus on maximizing property occupancy through proactive customer service, outreach marketing, and community networking, requiring strong communication skills and a customer-oriented mindset.

Qualifications

• At least 1 year of customer service or sales experience.
• Familiarity with social media platforms and best practices.
• Ability to work weekends and holidays.

Responsibilities

• Greeting prospective residents and providing property tours.
• Processing lease applications and qualifying residents.
• Creating engaging social media initiatives.

Skills

Customer service

Sales

Communication

Education

High School Diploma or equivalent

Some college

Tools

Microsoft Office Suite

Job description

Overview

KETTLER currently has an opening for a Leasing Specialist at Metropolitan at the Riverwalk, an apartment community located in Downtown Wilmington, NC.

The Leasing Specialist, under the direction of the Community Manager and Assistant Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.

Responsibilities

• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.

Qualifications

• At least 1 year of customer service, sales or office experience is required, preferably in residential propertymanagement.
• High School Diploma, GED, or equivalent; some college preferred.
• Customer service, sales, and goal-oriented mindset.
• Must be able to work on weekends and holidays.
• Computer proficiency and knowledge of the Microsoft Office Suite
• Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
• Familiarity with social media platforms, as well asbest practicesfor businesses.