Rental Coordinator

American Rental Association (ARA); Franklin Park (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Rental Coordinator to oversee the daily operations of their equipment rental fleet. This role involves maximizing equipment utilization, ensuring customer satisfaction, and maintaining strong relationships with clients. The ideal candidate will possess excellent communication skills, a solid understanding of customer service dynamics, and the ability to manage multiple tasks effectively. If you are a self-starter with a passion for the equipment rental industry, this opportunity offers a chance to thrive in a collaborative and fast-paced environment.

Qualifications

• Experience in the equipment rental industry is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage daily activities of the equipment rental fleet.
• Schedule rental equipment to maximize utilization and profitability.

Skills

Customer Service

Communication Skills

Problem-Solving

Analytical Skills

Organizational Skills

Education

Experience in Equipment Rental

B2B Sales Experience

Tools

Salesforce

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

National Lift Truck, In.c
Rental Coordinator
Franklin Park, IL

Job Description
Our Rental Coordinators are responsible for the daily activities of the equipment rental fleet at our National Lift locations. They assign and schedule rental equipment to maximize utilization and profitability, while ensuring that customer expectations are consistently and satisfactorily met. Rental Coordinators gather information and answer questions regarding equipment availability and specifications. They have a close working relationship with the Rental Manager and other National Lift Truck team members.

Duties and Responsibilities
- Solid knowledge of the processes for providing customer service
- Good understanding of strategy and techniques for building long-term customer relationships
- Contract knowledge, including good working knowledge of master agreements
- Good communication and problem- solving skills, including conflict resolution
- Knowledge of basic equipment specifications
- Ability to prioritize, multi task, delegate and work independently
- Good analytical skills
- Good working knowledge of inventory control functions
- Comprehensive safety knowledge as it relates to the equipment industry
- Advanced computer data entry skills(Outlook, Word, Excel)

Qualifications
- B2B (business to business) and interpersonal sales preferred
- Comprehensive knowledge of construction equipment and pricing policy
- Equipment rental industry experience preferred
- Customer service & cold calling
- CRM experience preferred (Salesforce)
- Ability to prospect customer base with precision
- Must have a high level of resourcefulness
- Strong telephone/communication skills
- Customer service aptitude
- Effective written and oral communication skills
- Solid computer skills
- Strong organizational skills
- Coachable and display leadership skills/traits
- Self-starter and driven