Rental Coordinator

Agnello & Rogers; Franklin Park (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Rental Coordinator to oversee the daily operations of their equipment rental fleet. In this role, you will maximize equipment utilization and profitability while ensuring exceptional customer service. You'll work closely with the Rental Manager and team members, addressing customer inquiries and building long-term relationships. If you possess strong communication skills, a knack for problem-solving, and a passion for the equipment rental industry, this opportunity is perfect for you to make a significant impact in a collaborative environment.

Qualifications

• Experience in B2B sales and customer service is preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage daily activities of the equipment rental fleet.
• Ensure customer expectations are consistently met.

Skills

Customer Service

Communication Skills

Problem-Solving

Analytical Skills

Organizational Skills

Sales Techniques

Conflict Resolution

Multi-tasking

Resourcefulness

Education

Experience in Equipment Rental Industry

B2B Sales Experience

Tools

Salesforce

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

National Lift Truck, In.c
Rental Coordinator
Franklin Park, IL

Job Description
Our Rental Coordinators are responsible for the daily activities of the equipment rental fleet at our National Lift locations. They assign and schedule rental equipment to maximize utilization and profitability, while ensuring that customer expectations are consistently and satisfactorily met. Rental Coordinators gather information and answer questions regarding equipment availability and specifications. They have a close working relationship with the Rental Manager and other National Lift Truck team members.

Duties and Responsibilities
- Solid knowledge of the processes for providing customer service
- Good understanding of strategy and techniques for building long-term customer relationships
- Contract knowledge, including good working knowledge of master agreements
- Good communication and problem- solving skills, including conflict resolution
- Knowledge of basic equipment specifications
- Ability to prioritize, multi task, delegate and work independently
- Good analytical skills
- Good working knowledge of inventory control functions
- Comprehensive safety knowledge as it relates to the equipment industry
- Advanced computer data entry skills(Outlook, Word, Excel)

Qualifications
- B2B (business to business) and interpersonal sales preferred
- Comprehensive knowledge of construction equipment and pricing policy
- Equipment rental industry experience preferred
- Customer service & cold calling
- CRM experience preferred (Salesforce)
- Ability to prospect customer base with precision
- Must have a high level of resourcefulness
- Strong telephone/communication skills
- Customer service aptitude
- Effective written and oral communication skills
- Solid computer skills
- Strong organizational skills
- Coachable and display leadership skills/traits
- Self-starter and driven