Rental Concierge & Customer Experience Agent

Budget Car and Truck Rental of Atlanta; Marietta (GA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Competitive pay

Paid vacations

Paid holidays

Incentive bonuses

Cash bonuses for perfect attendance

401K

Job summary

Budget Rent a Car of Atlanta in Marietta is seeking a Customer Service Agent to greet customers, explain charges, facilitate vehicle exchanges, and ensure smooth check-in and check-out processes.

The role requires good communication, basic computer skills, a clean driving record, and at least one year in customer service. We offer competitive pay, vacations, holidays, bonuses, and a 401K. Join a team that supports multiple areas as needed and maintains company policies and promotions.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Professional communication skills.
• Problem resolution experience.
• Valid Georgia driver's license.
• Clean driving record.
• Minimum age of 18.

Responsibilities

• Greet customers using standard dialogue.
• Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
• Perform vehicle exchanges and extensions.
• Monitor traffic control.
• Inspect incoming vehicles for new damage.
• Report damages to on-duty supervisor.
• Scan returning vehicles back into system.
• Provide computerized receipt to customer.
• Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
• Support a team environment by assisting other agents and/or other areas when needed

Skills

Customer service experience

Professional communication

Problem resolution

Computer systems

Microsoft applications

Outdoor work experience

Valid Georgia driver's license

Clean driving record

Minimum age 18

Education

High School Diploma or equivalent

Job description

Budget Rent a Car of Atlanta in Marietta is seeking a Customer Service Agent to greet customers, explain charges, facilitate vehicle exchanges, and ensure smooth check-in and check-out processes.

The role requires good communication, basic computer skills, a clean driving record, and at least one year in customer service. We offer competitive pay, vacations, holidays, bonuses, and a 401K. Join a team that supports multiple areas as needed and maintains company policies and promotions.