Rental Car Experience Specialist

Milton Martin Honda; Gainesville (GA); Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Milton Martin Honda is seeking a Rental Car Coordinator to manage the dealership’s rental vehicle fleet and ensure a smooth, professional experience for customers using rental vehicles. The role coordinates reservations, vehicle assignments, check-ins/check-outs, and communications with customers and the Service Department.

The ideal candidate is organized, customer-focused, detail-oriented, and able to juggle multiple priorities in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, rental, automotive, dealership, or administrative experience preferred.
• Valid driver’s license with an acceptable driving record.
• Bilingual in English and Spanish preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to work independently while also functioning as part of a team.

Responsabilités

• Coordinate rental vehicle reservations and assignments for service customers.
• Greet customers and provide a professional, courteous rental experience.
• Verify customer identification, driver’s license, insurance, and other required documentation.
• Complete rental agreements, vehicle inspections, and required paperwork accurately.
• Explain rental policies, vehicle features, fuel requirements, return procedures, and customer responsibilities.
• Maintain accurate records of all rental vehicles, including availability, mileage, fuel levels, condition, and customer assignments.
• Perform thorough vehicle walk-around inspections at check-out and return, documenting any existing or new damage.
• Coordinate vehicle cleaning, fueling, and readiness between rentals.
• Monitor the rental fleet and communicate vehicle availability or shortages to management.
• Coordinate with the Service Department regarding repair status and anticipated rental needs.
• Communicate with customers regarding rental extensions, vehicle returns, and changes to their service appointments.
• Monitor rental agreements to ensure vehicles are returned on time.
• Follow up on overdue rentals and escalated unresolved issues to management.
• Coordinate vehicle exchanges, pickups, or deliveries when necessary.
• Maintain organized records and ensure all rental documentation is complete and properly filed.
• Process rental charges, deposits, and other applicable fees in accordance with company procedures.
• Assist with insurance claims or damage documentation when necessary.
• Ensure all rental vehicles are properly maintained, clean, and safe for customer use.
• Report mechanical concerns, damage, accidents, or other vehicle issues immediately to management.
• Follow all company policies, rental procedures, and applicable laws and regulations.
• Maintain confidentiality of customer and company information.
• Assist the Service Department and dealership team with other duties as assigned.
• Provide exceptional customer service throughout the rental process.
• Maintain a positive and professional attitude, even when handling difficult customer situations.
• Respond promptly to customer questions and concerns.
• Clearly communicate rental policies and expectations to prevent misunderstandings.
• Work closely with Service Advisors and management to ensure customers have transportation when needed.
• Help resolve rental-related concerns quickly and professionally

Connaissances

Customer service

Multitasking

Organizational skills

Attention to detail

Communication skills

Bilingual (English/Spanish)

Formation

High school diploma or equivalent

Description du poste

Milton Martin Honda is seeking a Rental Car Coordinator to manage the dealership’s rental vehicle fleet and ensure a smooth, professional experience for customers using rental vehicles. The role coordinates reservations, vehicle assignments, check-ins/check-outs, and communications with customers and the Service Department.

The ideal candidate is organized, customer-focused, detail-oriented, and able to juggle multiple priorities in a fast-paced automotive environment.