Auto Rental Agent

Sarat Ford Lincoln; Agawam (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

Sarat Ford Lincoln is seeking a reliable Car Rental Agent to join our dealership. You will answer inquiries, manage reservations, greet customers, and handle rental paperwork.

The ideal candidate enjoys helping people, is comfortable with rental software, and can multitask in a fast-paced environment while delivering friendly, professional service. We are willing to train the right person and support a busy showroom team.

Qualifications

• Reliable, dependable, and punctual.
• Excellent customer service and communication skills.
• Comfortable working with computers and learning rental software.
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Professional and friendly demeanor.
• Previous car rental, automotive, dealership, or customer service experience is preferred, but we are willing to train the right candidate.

Responsibilities

• Answer incoming phone calls and assist customers with rental inquiries.
• Make and manage vehicle rental reservations.
• Greet customers and provide friendly, professional service.
• Complete rental agreements and other required paperwork.
• Review rental contracts and explain rental terms and policies to customers.
• Assist customers with vehicle pick-up and return.
• Maintain accurate rental records and customer information.
• Coordinate vehicle availability and rental schedules.
• Handle multiple customers and tasks efficiently while maintaining excellent customer service.

Skills

Reliable

Dependable

Punctual

Customer service

Communication skills

Computer literacy

Multitasking

Professional demeanor

Job description

Car Rental Agent

We are seeking a reliable, friendly, and customer-focused Car Rental Agent to join our rental department at our dealership. The ideal candidate enjoys working with people, is comfortable using computers, and can manage multiple tasks in a busy environment.

Responsibilities

• Answer incoming phone calls and assist customers with rental inquiries




• Make and manage vehicle rental reservations




• Greet customers and provide friendly, professional service




• Complete rental agreements and other required paperwork




• Review rental contracts and explain rental terms and policies to customers




• Assist customers with vehicle pick-up and return




• Maintain accurate rental records and customer information




• Coordinate vehicle availability and rental schedules




• Handle multiple customers and tasks efficiently while maintaining excellent customer service

Qualifications

• Reliable, dependable, and punctual




• Excellent customer service and communication skills




• Comfortable working with computers and learning rental software




• Strong attention to detail and organizational skills




• Ability to multitask and work in a fast-paced environment




• Professional and friendly demeanor




• Previous car rental, automotive, dealership, or customer service experience is preferred, but we are willing to train the right candidate