New Vehicle Delivery & Orientation Specialist

Milton Martin Honda; Gainesville (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training and certifications

Paid Time off and holidays

Competitive Compensation

5-day work week

Medical, dental, vision, and life bene

401(k) with matching contribution

401(k) Roth

HSA matching contribution

Work-life balance

Job summary

Milton Martin Honda is seeking a Vehicle Delivery Specialist to coordinate and manage new and used vehicle deliveries, ensuring a smooth, personalized customer experience. You will educate customers on features, maintain delivery records, and follow up to support long-term satisfaction and loyalty.

The role involves coordinating between Sales, Finance, and Detailing, conducting comprehensive vehicle orientations, and helping customers understand HondaLink and other technology.

Qualifications

• Strong customer service and communication skills; bilingual is preferred but not required.
• Excellent organizational skills and attention to detail.
• Ability to explain vehicle features and technology clearly to customers with varying levels of experience.
• Basic computer proficiency, including Microsoft Excel and CRM systems.
• Professional, friendly, and customer-focused demeanor.
• Ability to coordinate multiple deliveries and priorities in a fast-paced dealership environment.
• Ability to learn Honda vehicle features, HondaLink, and dealership delivery procedures.
• Willingness to work collaboratively with Sales, Finance, Detail, Service, and management teams.
• Valid In-State Driver’s License with a clean Motor Vehicle Report
• Must submit to a background check and drug screening.

Responsibilities

• Vehicle Delivery Coordination as a liaison between the Sales, Finance, and Detail departments to ensure every vehicle is ready for delivery and every customer receives a personalized vehicle orientation.
• Coordinate all new and used vehicle deliveries between the Sales, Finance, and Detailing departments.
• Confirm vehicles are properly cleaned, prepared, and ready for delivery before the scheduled appointment.
• Communicate with the appropriate departments to address delays, missing items, or customer concerns.
• Ensure each customer receives a smooth, professional, and timely delivery experience.
• Maintain an organized Excel tracking sheet documenting completed deliveries, customer assistance, and review requests to ensure no customer is overlooked.
• Customer Vehicle Orientation
• Conduct a comprehensive, personalized vehicle orientation for every customer taking delivery of a new or used vehicle.
• Explain the vehicle's features, controls, safety systems, convenience features, and available technology.
• Tailor each orientation to the customer's familiarity with vehicles and individual needs.
• Answer customer questions and address concerns during the delivery process.
• Ensure customers feel comfortable and confident operating their new vehicle before leaving the dealership.

Skills

Customer service

Communication

Attention to detail

Organization

Team collaboration

Bilingual preferred

Education

High school diploma or GED

Tools

Microsoft Excel

CRM systems

Job description

Milton Martin Honda is seeking a Vehicle Delivery Specialist to coordinate and manage new and used vehicle deliveries, ensuring a smooth, personalized customer experience. You will educate customers on features, maintain delivery records, and follow up to support long-term satisfaction and loyalty.

The role involves coordinating between Sales, Finance, and Detailing, conducting comprehensive vehicle orientations, and helping customers understand HondaLink and other technology.