Flexible Customer Service Associate

Hertz Global Holdings, Inc.; Arlington (VA); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Hertz Global Holdings, Inc. in Arlington, VA is seeking a Customer Service & Sales Associate to assist Hertz rental customers at the counter, advise on rental options, insurance and add-ons, and process rentals and returns.

The role requires accuracy, strong communication, and the ability to upsell services. The position offers a starting wage of $19.25 per hour, with overtime paid at 1.5x and a full benefits package, including medical, dental, vision, and 401K.

Qualifications

• Previous customer service experience and sales skills.
• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm and outstanding communication skills.
• Detail oriented and computer literate.

Responsibilities

• Qualify and process customer rentals with accuracy.
• Persuasively sell optional services.
• Process customer rental returns.
• Conduct vehicle service and maintenance.

Skills

Customer service experience

Sales skills

Excellent communication

Detail oriented

Computer literate

English proficiency

Tools

Computer terminal

Telephone

Calculator

Copy machine

Fax machine

Job description

Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the \"right way?\" You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you have great tact and charm.

Is this you? Then we need you on our team!

As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

Wage: $19.25

This position includes a rewarding compensation and benefits package:

• an hour as your base pay (equals annually for full time employees)
• Overtime hours are compensated at 1.5 times your hourly rate
• Includes full range of medical, dental, vision, 401K benefits offerings
• Uncapped monthly sales incentives with an average monthly range of
• Expected total average earnings: (first year)
• Potential for top sellers to make over $100K annually

You will be responsible for a wide variety of assignments, including:

• Qualifying and processing customer rentals with accuracy and detail.
• Persuasively selling optional services.
• Processing customer rental returns.
• Conducting vehicle service and maintenance.

Job Qualifications:

• Previous customer service experience and sales skills.
• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Detail oriented.
• Computer literate.
• Proficiency in English.
• Valid and active driver's license.
• Must have a valid driver's license, be 20 years of age, with an acceptable driving record
• Must have the ability to work flexible schedules, including holidays, weekends, and overtime as required

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.