Rental Car Customer Service Agent

WorldICRA; Durango (CO); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Flexible schedule

Descripción de la vacante

Managed Labor Solutions is hiring a Rental Car Customer Service Agent for our partner location in Durango, CO. You will greet customers on arrival, expedite the rental process, verify licenses and reservations, and explain charges.

You will also assign keys and rental agreements and assist with transfers in the Rental Car system. The role requires a valid driver’s license, 18+, the ability to work nights, weekends and holidays, and strong customer service and sales skills.

Formación

• Must have valid driver’s license.
• 18 years of age or older.
• Flexible schedule to work nights, weekends and holidays as needed.
• Previous customer service experience and sales skills.
• Ability to work in a fast-paced environment with variety of tasks.
• Willingness to work outdoors in varying weather conditions with moderate noise.
• Detail oriented.
• Computer literate.
• Proficiency in English.

Responsabilidades

• Greet customers upon arrival.
• Expedite the car rental process so customers can get to their destination quickly.
• Verify driver’s license and reservations.
• Assign keys and rental agreements and explain charges on the invoice.
• Process car exchanges in the rental car computer system.
• Resolve customer issues and concerns professionally.

Conocimientos

Customer service

Sales skills

English proficiency

Computer literacy

Herramientas

Rental car system

Descripción del empleo

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.

What you'll do:

• Greet customers upon arrival
• Expedite the car rental process so customers can get to their destination quickly and easily
• Verify driver's license and reservations
• Assign keys and rental agreements and be able to explain charges on the invoice
• Process car exchanges in the Rental Car computer system
• Resolve customer issues and concerns professionally

Benefits:

• Health insurance
• Dental insurance
• Flexible schedule

What we require:

• Valid driver's license
• 18 years of age or older
• Must be flexible with schedule to work night, weekends and holidays as needed
• Previous customer service experience and sales skills
• Ability to work in a fast paced environment with a variety of tasks
• Willingness to work outdoor in weather conditions with moderate noise level
• Detail oriented
• Computer literate
• Proficiency in English

Extra points for this

• 6 months of customer service experience
• Previous experience in baggage handling or customer-facing role