Rental Car Customer Experience Concierge

Hertz; Los Angeles (CA); Hybrid; USD 34,000 - 41,000; Part time

Benefits offered by this job

Employee Assistance Program

Theme Park Tickets Discount

Gym Discounts

Job summary

Hertz in Los Angeles is seeking a part-time Customer Service Associate to interact with customers and provide world-class service for rental car customers. You will handle the rental and return processes, greet customers, and ensure a seamless experience at the counter.

Responsibilities include resolving issues promptly, representing Hertz professionally, and contributing to a collaborative team environment while offering optional products to enhance the customer experience.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and navigating multiple computer systems.
• Proficiency in English, with clear written and spoken communication.
• Good communication skills in English; multilingual candidates are encouraged to apply.
• Ability to thrive in a fast-paced environment with diverse tasks.
• Excellent organizational and time management skills.
• Demonstrates professionalism and interpersonal skills.
• Proven experience working well within a team.
• 100% customer focus in a customer-facing environment.

Responsibilities

• Provide world-class customer service by managing the rental process and returns according to Hertz policies.
• Greet customers with a smile and maintain professional appearance and behavior.
• Ensure clean and safe vehicles for every customer at handover.
• Own and resolve issues to enhance the customer service experience.
• Contribute to a team environment and support colleagues as needed.
• Engage customers with Hertz branding and service standards to drive loyalty.
• Utilize Hertz-approved sales techniques to meet customer wants and needs.
• Prepare rental and return documents accurately and completely.
• Manage rental parameters and ensure rates and charges are understood by customers.
• Assist customers over the phone with a friendly and prompt manner.
• Coordinate and assist customers to minimize wait times and optimize service.

Skills

Customer service

Attention to detail

Self-motivation

Multi-tasking

English proficiency

Communication skills

Fast-paced environment

Time management

Professionalism

Teamwork

Customer focus

Job description

Hertz in Los Angeles is seeking a part-time Customer Service Associate to interact with customers and provide world-class service for rental car customers. You will handle the rental and return processes, greet customers, and ensure a seamless experience at the counter.

Responsibilities include resolving issues promptly, representing Hertz professionally, and contributing to a collaborative team environment while offering optional products to enhance the customer experience.