Rental Associate Technician - Seasonal (16-17)

bearcreekexternalcareers; Macungie (Lehigh County); On-site; USD 18,000 - 23,000; Full time

Job summary

Bear Creek is seeking a Rental Technician to assist guests with ski and snowboard equipment, ensuring proper fit, binding adjustments, and safe setup. You will interact with guests, explain equipment use, and help maintain a clean, efficient rental area within the Bear Creek facility.

The role emphasizes world-class guest service, teamwork, and the ability to manage multiple tasks in a fast-paced environment, including assisting with returns and equipment checks throughout shifts.

Qualifications

• Must be at least 16 years of age.
• Guest service experience preferred.
• Availability during peak operating times, i.e.: weekends, holidays and special events.

Responsibilities

• Properly fit customers with rental equipment
• Accurately read binding charts and adjust bindings
• Properly attach and adjust snowboard bindings
• Explain proper use of skis, snowboards and bindings
• Enter equipment barcodes into the computer accurately
• Visually inspect all skis to ensure they are in good working order
• Cross train in all other areas of the rental operation
• Keep a clean and efficient working environment
• Keep guest areas clean inside and outside the rental building
• Provide world class guest service to all customers
• Assist with rental returns
• Be responsible for Bear Creek tools

Skills

Guest service

Communication

Teamwork

Stamina

Job description

WHAT WE ARE LOOKING FOR:

The ideal Rental Technician for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Rental team providing a safe set up of skis and/or snowboards for our guests in an efficient manner. The right person will work with the guest to ensure that the rental equipment fits properly using the tools provided.

WHAT WE EXPECT FROM YOU:

• Properly fit customers with rental equipment
• Accurately read binding charts and adjust bindings
• Properly attach and adjust snowboard bindings
• Ability to explain proper use of skis, snowboards and bindings
• Pass appropriate binding tests
• Enter equipment barcodes into the computer accurately and completely
• Visually inspect all skis to ensure they are in good working order
• Cross train in all other areas of the rental operation
• Always keep a clean and efficient working environment
• Keep all guest areas, inside and outside the rental building clean
• Provide world class guest service to all customers
• Perform duties as efficiently and accurately as possible
• Assist with rental returns
• Be responsible for Bear Creek tools

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

QUALIFICATIONS:

• Must be at least 16 years of age
• Guest service experience preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

• Effective communication skills
• Work in a fast-paced environment
• Able to stand for long periods of time
• Must maintain composure and objectivity under pressure