Rental Associate Technician - Seasonal (16-17)

smcinternalcareers; Macungie (Lehigh County); On-site; USD 17,000 - 22,000; Full time

Job summary

Bear Creek Mountain Resort is seeking a Rental Technician to assist guests with ski and snowboard rentals, ensuring proper equipment fit and safe setup. You will work with a team and individually to deliver a memorable guest experience and uphold Bear Creek culture.

The role emphasizes accurate equipment fitting, reading binding charts, and adjusting bindings while maintaining high service levels during peak times and events.

Qualifications

• Requires strong communication and guest service orientation.
• Ability to work in a fast-paced environment and stand for extended periods.
• Maintains composure and objectivity under pressure and during busy times.
• Guest service experience preferred and must be at least 16 years old.

Responsibilities

• Properly fit customers with rental equipment and read binding charts.
• Adjust bindings and attach snowboard bindings as needed.
• Assist guests to ensure proper equipment fit and safety.

Skills

Effective communication

Fast-paced environment

Stand for long periods

Remain composed under pressure

Job description

WHAT WE ARE LOOKING FOR:

The ideal Rental Technician for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Rental team providing a safe set up of skis and/or snowboards for our guests in an efficient manner. The right person will work with the guest to ensure that the rental equipment fits properly using the tools provided.

WHAT WE EXPECT FROM YOU:

• Properly fit customers with rental equipment
• Accurately read binding charts and adjust bindings
• Properly attach and adjust snowboard bindings

  WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

  • Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
  • Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Contribute to the team's success by accomplishing tasks and assisting with projects as needed
  • Maintain knowledge and compliance with departmental policies, service procedures, and standards
  • Work as a team member to ensure our guests have the best possible experience
  • Understand emergency procedures and be able to apply them when necessary
  • Report any incidents, property damage or injuries immediately to Manager/Supervisor
  • Attend department meetings and training sessions as necessary
  • Other duties as assigned by Manager and/or Supervisor
  • Support Southern Management's Mission, Vision, and Values
  • Comply with Bear Creek and Southern Management's policies and procedures

  QUALIFICATIONS:

  • Must be at least 16 years of age
  • Guest service experience preferred
  • Availability during peak operating times, i.e.: weekends, holidays and special events

  JOB KNOWLEDGE & SKILLS:

  • Effective communication skills
  • Work in a fast-paced environment
  • Able to stand for long periods of time
  • Must maintain composure and objectivity under pressure