Tune Shop Technician - Seasonal (18+)

Bear Creek Mountain Resort; Red Lion (York County); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Free rentals

Free snow tubing

Referral Bonus Program

Discounted event tickets

Discounts at hotel spa and restaurants

Employee Benefit Pass for friends/fam

Job summary

Bear Creek Mountain Resort seeks a Tune Shop Technician focused on guest service and safety. You will mount bindings, perform tune-ups, test equipment, and ensure accurate ticketing while supporting the Rental team.

The role requires strong communication, mechanical aptitude, and the ability to work both independently and with a team. We value a friendly, outgoing attitude and a commitment to providing an exceptional guest experience in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• Previous ski and snowboard tuning experience preferred.
• Mechanical aptitude and manual dexterity necessary.
• Ability to lift loads up to 50 lbs regularly.
• Availability during peak operating times, weekends, holidays and events.

Responsibilities

• Mount and test ski bindings and perform tune-ups.
• Operate tune shop equipment safely and accurately.
• Use Vermont Calibrator for binding tests.
• Process rental transactions at the point of sale.
• Maintain a clean, organized work area and return tools after use.
• Assist with rental returns and provide excellent guest service.
• Ensure adherence to schedule with supervisor for tuning tasks.
• Record tuning work tickets accurately and report incidents to management.

Skills

Guest service

Communication

Detail oriented

Mechanical aptitude

Team player

Education

High School Diploma or equivalent

Job description

The ideal Tune Shop Technician for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Rental team, ensuring proper mounting of ski and snowboard bindings, providing tune-ups and other equipment processes providing a safe ski and snowboard experience.

WHAT WE EXPECT FROM YOU:

• Ability to perform all aspects of rental technician position
• Excellent working knowledge of rental system
• Mount and test ski bindings
• Perform problem solving/ trouble shooting to help fix boot to binding complications
• Ability to use all tune shop equipment properly and safely
• Ability to use Vermont Calibrator to test ski bindings
• Perform and accurately record accident tests for ski patrol
• Properly fill out and file tuning work tickets
• Use the point of sale to process credit card charges
• Work with supervisor to ensure adherence to schedule for tuning and testing rental equipment
• Always maintain clean and efficient work environment
• Maintain a friendly, outgoing, and courteous attitude to provide excellent guest service to all guests and employees.
• Perform duties efficiently and accurately in a fast-paced environment
• Assist with rental returns
• Be responsible for Bear Creek tools and return to designated areas after use

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Requirements

QUALIFICATIONS:

• Must be at least 18 years of age
• Previous ski and snowboard tuning experience is preferred
• Mechanical aptitude and manual dexterity is necessary
• Ability to lift loads up to 50lbs regularly
• Ability to provide excellent guest service
• Ability to stand, lift, reach and bend for entire shift
• High School Diploma or equivalent preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Communicating Verbally : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching : Bending body downward and forward by bending legs and spine.
• Fine Manipulation : Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements : The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Telephone
• Keyboarding : Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling : Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 25 pounds
• Near Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Pushing/Pulling : May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
  • Pushing - Exerting force upon an object so that the object moves away from the force
  • Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level : Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead : Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Standing/Walking : Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping : Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Proximity to Moving Mechanical Parts: Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harm.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Moderate

Bear Creek offers loads of discounts and privileges for our team members.

• Skiing and snowboarding
• Free rentals*
• Free snow tubing*
• Referral Bonus Program
• Discounted tickets for Bear Creek events and activities
• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at the Spa
• Discounts at our Restaurants*
• 1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price*

*Some restrictions apply based on availability and season.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail] .

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service