Racing Operations Team Member - Seasonal (18+)

smcinternalcareers; Macungie (Lehigh County); On-site; USD 19,000 - 25,000; Full time

Job summary

Bear Creek Mountain Resort and Conference Center seeks a Racing Operations team member focused on guest service. You will work with the Snowsports team to support racing events and provide a memorable experience for skiers and snowboarders.

The role requires teamwork, attention to detail, and a positive, professional demeanor as you help manage events, follow safety procedures, and respond to guest needs with knowledge and friendliness.

Qualifications

• Must be 18 years old by December 1.
• Ability to follow safety procedures and hotel/resort policies.

Responsibilities

• Work as a team to successfully conduct racing events.
• Comply with Bear Creek Equipment Transporting/Lift Riding Procedures.
• Willingness to attain Technical knowledge and competency in necessary systems and software.
• Comply with Racing Rules & Regulations.
• Attend pacesetters annual certification (pacesetters only).
• Provide special racing opportunities for Youth Development & Race program.
• Be available for duties as assigned by supervisor or team leader.
• Be on area on time and ready to work when scheduled.
• Work effectively and cooperatively as part of the Racing Operations team.
• Comply with Rules & Guidelines of the Snowsports School and Bear Creek policies.
• Demonstrate professional conduct at all times.
• Comply with Southern Management's policies and procedures.
• Perform other duties as assigned by supervisor.
• Provide knowledgeable, friendly, prompt service.
• Increase the number of guest compliments.

Job description

WHAT WE ARE LOOKING FOR:

The ideal Racing Operations team member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Snowsports team, providing a competitive racing platform for our skiing and snowboarding guests to enhance their experience and create a lifetime of memories.

WHAT WE EXPECT FROM YOU:

• Work as a team to successfully conduct racing events
• Comply with Bear Creek Equipment Transporting/Lift Riding Procedures
• Willingness to attain Technical knowledge and competency in necessary systems and software
• Comply with Racing Rules & Regulations
• Attain pacesetters annual certification (pacesetters only)
• Work with the Youth Development & Race program coordinator and Snowsports Director to provide special racing opportunities for the program
• Be available for all duties as assigned by the supervisor or team leader
• Be at the area on time and ready to work when scheduled
• Work effectively and cooperatively as part of the Racing Operations team
• Comply with the Rules & Guidelines of the Snowsports School as well as the policies set forth in the Bear Creek Mountain Resort and Conference Center Employee Handbook
• Demonstrate professional conduct at all times
• Comply with all Southern Management's policies and procedures
• Perform various other duties as assigned by the supervisor or team leader
• Give knowledgeable, friendly, prompt service
• Increase the number of guest compliments

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e.: weekends, holidays and special events
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

QUALIFICATIONS:

• Must be 18 years old by December 1