Rental Technician - Seasonal (18+)

smcinternalcareers; Macungie (Lehigh County); On-site; USD 19,000 - 25,000; Full time

Job summary

Bear Creek is seeking a Rental Technician to help guests with ski and snowboard rentals. You will fit equipment, adjust bindings, and educate guests on safe use while delivering positive, memorable service.

Responsibilities include processing returns, maintaining safety checks, and keeping work areas clean. Must be able to work weekends and peak periods, with a friendly, professional tone at all times.

Qualifications

• Must be at least 16 years old.
• Guest service experience preferred.
• Availability during peak operating times: weekends, holidays, events.

Responsibilities

• Properly fit customers with rental equipment.
• Explain how to use skis, snowboards and bindings.
• Accurately read binding charts and adjust bindings.
• Enter equipment barcodes into the computer.
• Provide world class guest service to all customers.
• Assist with rental returns.
• Maintain a clean and efficient work area.

Skills

Effective communication

Guest service

Stamina

Composure under pressure

Job description

WHAT WE ARE LOOKING FOR:

The ideal Rental Technician for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Rental team providing a safe set up of skis and/or snowboards for our guests in an efficient manner. The right person will work with the guest to ensure that the rental equipment fits properly using the tools provided.

WHAT WE EXPECT FROM YOU:

• Properly fit customers with rental equipment
• Accurately read binding charts and adjust bindings
• Properly attach and adjust snowboard bindings
• Ability to explain proper use of skis, snowboards and bindings
• Pass appropriate binding tests
• Enter equipment barcodes into the computer accurately and completely
• Visually inspect all skis to ensure they are in good working order
• Cross train in all other areas of the rental operation
• Always keep a clean and efficient working environment
• Keep all guest areas, inside and outside the rental building clean
• Provide world class guest service to all customers
• Perform duties as efficiently and accurately as possible
• Assist with rental returns
• Be responsible for Bear Creek tools

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

QUALIFICATIONS:

• Must be at lelast 16 years of age
• Guest service experience preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

• Effective communication skills
• Work in a fast-paced environment
• Able to stand for long periods of time
• Must maintain composure and objectivity under pressure

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching: Bending body downward and forward by bending legs and spine.
• Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
• Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling: Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
  • Pushing - Exerting force upon an object so that the object moves away from the force
  • Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Indoor / Office Environment