Rental Agent / Parts Associate

Duncan Ford; Virginia, Northern (IL, KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401k

Competitive Pay

Job summary

Duncan Ford is seeking a reliable Rental Car Agent / Parts Associate to support our rental department and parts counter. The role blends customer service with sales tasks in a fast-paced automotive environment.

You will handle reservations, check-ins, billing, and part requests while maintaining accurate records and delivering friendly, professional service. Ideal candidates have a high school diploma, strong communication and organizational skills, and a positive attitude.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to learn new technology and work with computer systems.

Responsibilities

• Assist customers with rental vehicle reservations, check-ins and check-outs.
• Inspect vehicles and maintain rental documentation.
• Oversee the parts sales process and locate out-of-stock parts.
• Process special order part requests and communicate status to customers.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High school diploma

Tools

MS Office

Job description

Rental Car Agent / Parts Associate

Duncan Ford is a trusted name in the automotive industry, known for excellent customer service and quality support. We are looking for a motivated and dependable individual to join our team in a dual-role position supporting our rental department and parts counter.

Rental Car Agent / Parts Associate Compensation and Benefits:

• Competitive Pay.
• Health Insurance.
• PTO & Sick Leave.
• 401k

Position Overview:

This position combines responsibilities as a Rental Car Agent and Part Sales Associate. The ideal candidate is organized, customer-focused, and comfortable In a fast-paced environment.

Rental Car Duties:

• Assist customers with rental vehicle reservations, check-ins and check-outs, billing, collecting payments and verifying customers information.
• Inspect vehicle before and after rental for condition and accuracy.
• Maintain rental agreements and insure proper documentation.
• Provide excellent customer service and resolve any rental-related concerns.

Parts Associate Duties:

• Oversee the parts sales process from start to finish.
• Work with parts manager to locate any parts not in stock.
• Complete special order part requests for the customer.
• Communicate with the customer on part status.
• Communicate with staff and customers in a friendly and professional manner.
• Must follow all company safety policies and procedures.
• Understand and follow federal, state and local regulations applicable to industry.

Position Requirements:

• Effective analytical and communication skills.
• Strong reading, computer and mathematics skills.
• Ability to learn new technology.
• Positive friendly attitude.
• High school diploma or equivalent.
• Strong organizational and time management skills.
• Detail-oriented, have a professional appearance and strong work ethic.
• Valid Driver's License.
• Clean driving record.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race,color,sex,religion,sexual orientation, national origin, disability,genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.