Rental Counter Clerk / Fleet Manager

Danvers Ford; Danvers (MA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly wage

Health and dental insurance

PTO and sick time

401K plan

Employee discounts on rentals

Opportunities for advancement

Job summary

Danvers Ford is seeking a Rental Counter Clerk to provide friendly, efficient service to customers renting vehicles. You will handle reservations, process rental agreements, verify documents, explain terms and vehicle features, and coordinate pickups and returns.

The role emphasizes customer service, administrative precision and a passion for cars, with a 40-hour work week and opportunities for advancement.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, automotive, or rental industry preferred.
• Strong communication and interpersonal skills.
• Valid driver’s license with a clean driving record.
• Ability to pass drug and background check.

Responsibilities

• Greet customers and assist with vehicle inquiries.
• Process rental agreements and verify documentation.
• Explain rental terms, insurance options and vehicle features.
• Coordinate vehicle availability and ensure timely pick-up and return.
• Inspect vehicles for damage before and after rental periods.
• Maintain accurate records and update rental management systems.
• Handle payments, deposits and resolve billing issues.
• Collaborate with service and sales departments for vehicle coordination.
• Provide exceptional customer service and resolve complaints professionally.
• Ensure vehicles are full of gas and clean for customers.
• This is a 40hr/week full time role.
• Consistent attendance and strong time management skills.

Skills

Customer service

Communication

Interpersonal skills

Time management

Multitasking

Education

High school diploma or equivalent

Associate's degree (a plus)

Tools

Rental software

Job description

Job Summary:

As a Rental Counter clerk at Danvers Ford, you'll be the friendly face customers meet when renting a vehicles. You'll handle reservations, process rental agreements, and ensure a smooth, professional experience from start to finish. This role blends customer service, administrative precision, and a love for cars.

Key Responsibilities:

• Greet customer and assist with vehicle inquiries
• Process rental agreements and verify documentation
• Explain rental terms, insurance options and vehicle features
• Coordinate vehicle availability and ensure timely pick-up and return
• Inspect vehicles for damage before and after rental periods
• Maintain accurate records and update rental management systems
• Handle payments, deposits and resolve billing issues
• Collaborate with service and sales departments for vehicle coordination
• Provide exceptional customer service and resolve complaints professionally
• Ensure vehicles are full of gas and clean for customers
• This is a 40hr/week full time role
• Consistent attendance and strong time management skills

Qualifications:

• High school diploma or equivalent (Associate's degree is a plus)
• Previous experiencein customer service, automotive, or rental industry preferred
• Strong communication and interpersonal skills
• Basic computer proficiency and familiarity with rental software
• Ability to multitask in a fast-paced environment
• Valid driver's license with a clean driving record
• Ability to pass drug and background check

What we offer:

• Competitive hourly wage and paid weekly
• $23-$27 an hour based on experience, with opportunity for end of year bonus
• Health and dental insurance
• PTO and sick time
• 401K plan
• Employee discounts on rentals and dealership services
• Opportunities for advancement within the dealership

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.