Rental Agent / Parts Associate

Duncan-Ford-Lincoln-Mazda; Christiansburg (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401k

Competitive Pay

Job summary

Duncan Ford in Christiansburg, VA is seeking a dual-role Rental Car Agent and Parts Associate. You will handle rental reservations, vehicle check-ins/outs, payments, and documentation while also managing parts sales, stock checks, special orders, and customer communication.

The role requires strong organizational skills and a customer-focused approach. The position offers competitive pay, health insurance, PTO & Sick Leave, and 401k retirement options in a fast-paced automotive environment.

Qualifications

• Strong reading, computer and mathematics skills are required.
• Effective analytical and communication skills are essential.
• Ability to learn new technology.
• Positive friendly attitude and professional appearance.
• High school diploma or equivalent required.
• Strong organizational and time management skills.
• Detail-oriented with strong work ethic.

Responsibilities

• Assist customers with rental vehicle reservations, check-ins and check-outs, billing, collecting payments and verifying information.
• Inspect vehicle before and after rental for condition and accuracy.
• Maintain rental agreements and ensure proper documentation.
• Provide excellent customer service and resolve rental-related concerns.
• Oversee the parts sales process from start to finish.
• Work with parts manager to locate any parts not in stock.
• Complete special order part requests for customers.
• Communicate with customers on part status.
• Communicate with staff and customers in a friendly and professional manner.
• Follow all company safety policies and procedures and applicable regulations.

Skills

analytical skills

communication skills

reading skills

computer skills

mathematics skills

learning new technology

positive attitude

time management

detail-oriented

valid driver's license

clean driving record

Education

High school diploma or equivalent

Job description

Rental Car Agent / Parts Associate

Duncan Ford is a trusted name in the automotive industry, known for excellent customer service and quality support. We are looking for a motivated and dependable individual to join our team in a dual-role position supporting our rental department and parts counter.

Rental Car Agent / Parts Associate Compensation and Benefits:

• Competitive Pay.
• Health Insurance.
• PTO & Sick Leave.
• 401k

Position Overview:

This position combines responsibilities as a Rental Car Agent and Part Sales Associate. The ideal candidate is organized, customer-focused, and comfortable In a fast-paced environment.

Rental Car Duties:

• Assist customers with rental vehicle reservations, check-ins and check-outs, billing, collecting payments and verifying customers information.
• Inspect vehicle before and after rental for condition and accuracy.
• Maintain rental agreements and insure proper documentation.
• Provide excellent customer service and resolve any rental-related concerns.

Parts Associate Duties:

• Oversee the parts sales process from start to finish.
• Work with parts manager to locate any parts not in stock.
• Complete special order part requests for the customer.
• Communicate with the customer on part status.
• Communicate with staff and customers in a friendly and professional manner.
• Must follow all company safety policies and procedures.
• Understand and follow federal, state and local regulations applicable to industry.

Position Requirements:

• Effective analytical and communication skills.
• Strong reading, computer and mathematics skills.
• Ability to learn new technology.
• Positive friendly attitude.
• High school diploma or equivalent.
• Strong organizational and time management skills.
• Detail-oriented, have a professional appearance and strong work ethic.
• Valid Driver's License.
• Clean driving record.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race,color,sex,religion,sexual orientation, national origin, disability,genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.