Rent Arrears & Public Benefits Specialist

sus.com; New York (NY); On-site; USD 39,000 - 43,000; Full time

Job summary

S:US is seeking a Rent Collection Specialist to manage a large portfolio of tenant accounts, focus on past due balances, and coordinate with Legal, Finance and Program teams. You will assist tenants with HRA-Public Assistance and rental resources, guiding them through entitlement processes.

This role requires strong communication, strict record-keeping, and willingness to travel to site locations within the five boroughs, with an emphasis on timely resolution of arrears and accurate

Qualifications

• Ability to write and communicate effectively.
• Experience with HRA-Public Assistance benefits (e.g. Rent Arrear One-Shot Deals).
• Proficient in ACCESS HRA client & provide portals.
• Proficiency in Microsoft Office (Excel, Word, and other database systems).

Responsibilities

• Review tenant accounts/aging reports for a large portfolio of programs to evaluate action plans for past due balances.
• Coordinate with Legal, Finance and Program staff of the collection process and contact residents regarding outstanding balances.
• Resolve billing issues with residents and coordinate with Finance to correct rental errors.
• Contact tenants daily to resolve past due accounts and prevent future delays.
• Assist tenants with HRA-Public Assistance, rental assistance and other city resources.

Skills

Effective communication

ACCESS HRA portal

Microsoft Office

Job description

S:US is seeking a Rent Collection Specialist to manage a large portfolio of tenant accounts, focus on past due balances, and coordinate with Legal, Finance and Program teams. You will assist tenants with HRA-Public Assistance and rental resources, guiding them through entitlement processes.

This role requires strong communication, strict record-keeping, and willingness to travel to site locations within the five boroughs, with an emphasis on timely resolution of arrears and accurate