Reno NEMT Operations Leader

Reno Medical Transport; Reno (NV); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Bonuses and incentives

Job summary

GMTCare in Reno, NV seeks an Operations Supervisor to lead day-to-day operations, coach staff, and ensure safe, high-quality non-emergency medical transportation services. You will drive efficiency, manage staffing, and collaborate with the executive director to uphold company policies and customer satisfaction.

This on-site role requires strong leadership, analytical skills, and the ability to adapt to a fast-paced environment. Training and safety standards are emphasized across all operations.

Qualifications

• Bachelor's degree or equivalent in a related field is preferred.
• Experience supervising operations or healthcare/transportation teams.
• Strong communication and analytical decision-making skills.

Responsibilities

• Oversee daily Reno operations to ensure efficiency and service quality.
• Develop and implement operational strategies and policies.
• Identify opportunities to optimize workflows and reduce costs.
• Lead, coach, and evaluate team performance; provide feedback and growth opportunities.
• Coordinate with HR for staffing and recruitment processes.
• Ensure compliance with laws, regulations, and safety standards.
• Maintain relationships with clients and stakeholders; address concerns promptly.
• Analyze operations data and generate KPIs reports; support transport duties when needed.

Skills

Supervisory experience

Leadership

Communication

Analytical skills

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Dispatch platforms

Reporting tools

Job description

GMTCare in Reno, NV seeks an Operations Supervisor to lead day-to-day operations, coach staff, and ensure safe, high-quality non-emergency medical transportation services. You will drive efficiency, manage staffing, and collaborate with the executive director to uphold company policies and customer satisfaction.

This on-site role requires strong leadership, analytical skills, and the ability to adapt to a fast-paced environment. Training and safety standards are emphasized across all operations.