Onsite NEMT Operations Leader – New Mexico

GMTCare, LLC; Santa Fe (NM); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Bonuses

Job summary

GMTCare – New Mexico operates onsite in Santa Fe, delivering non-emergency medical transportation with a focus on safety and compassionate service. The Operations Supervisor will oversee day-to-day NM operations, implement strategies, manage staffing, and maintain compliance to achieve KPI targets.

Role emphasizes leadership, data-driven improvements, and frontline support, including transporter duties when needed. This is a full-time, onsite position based in Santa Fe, NM.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
• 3+ years of supervisory experience in operations, healthcare, transportation, or related field.
• Strong leadership, communication, and interpersonal skills.
• Proficient in Microsoft Office Suite and operations dispatch/reporting tools.

Responsibilities

• Oversee daily operations in GMTCare New Mexico to ensure efficiency and high quality service.
• Develop and implement operational strategies, policies, and procedures.
• Identify cost-saving opportunities and optimize workflows to boost productivity.
• Lead, coach, and support team members; conduct performance evaluations.
• Collaborate with Human Resources on staffing and hiring; maintain positive workplace culture.
• Monitor compliance with laws, regulations, and safety standards; enforce company policies.
• Analyze operational data and report KPIs; communicate insights to leadership.
• Support frontline transporter duties when needed to ensure patient transport safety and service quality.

Skills

Supervisory experience

Leadership

Communication

Microsoft Office

Analytical skills

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Tools

Dispatch platforms

Reporting tools

Microsoft Office Suite

Job description

GMTCare – New Mexico operates onsite in Santa Fe, delivering non-emergency medical transportation with a focus on safety and compassionate service. The Operations Supervisor will oversee day-to-day NM operations, implement strategies, manage staffing, and maintain compliance to achieve KPI targets.

Role emphasizes leadership, data-driven improvements, and frontline support, including transporter duties when needed. This is a full-time, onsite position based in Santa Fe, NM.