Renewals Representative

Wasabi Technologies; Boston (MA); Remoto; USD 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

Wasabi Technologies is seeking a Renewal Representative to join the Renewals Team within Customer Success. The role is remote and focuses on account development, retention, and expansion across Channel and Direct teams.

You will lead renewal discussions, document quotes, and ensure customer satisfaction while meeting quarterly and annual quotas. Ideal candidates hold a Bachelor's degree and have 1–2+ years of tech inside sales experience; renewal automation, AI, and playbooks are a plus.

Competenze

• Bachelor's degree required.
• 1–2+ years of technology inside sales experience (storage experience a plus).
• Experience with renewal automation, AI, and playbooks a plus.
• Excellent written and verbal communication.
• Proven history of meeting or exceeding sales retention/growth quotas.
• Experience working in the Channel (Distributors & Resellers) a plus.

Mansioni

• Lead Customer Review Calls to assess experience, current usage of product, IT environment changes and growth opportunities
• Build and document renewal quotes, process orders, and compile history in company CRM database
• Collaborate with Distributors and Value-Added Resellers across Channel and Direct teams
• Meet or exceed Individual/Team Sales Quotas - Quarterly/Annually
• Adhere to Wasabi policies and procedures accurately
• Continuously assess risk in an account and proactively engage with customers who are at risk of leaving
• Prepare and engage in business development team meetings

Conoscenze

Sales experience

Communication

Team player

Account management

Renewal mindset

Formazione

Bachelor's degree

Strumenti

HubSpot

Salesforce

Descrizione del lavoro

At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.

Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.

Role Description: Renewals Representative

Role Purpose

Wasabi’s Renewal Representative is part of the Renewals Team within Customer Success and will work remotely. In this role, responsibilities include account development, retention and expansion. You will play a key role in developing customer relationships on both the Channel and Direct Team. We’re looking for a sales-oriented professional who values creativity and customer engagement.

Responsibilities

• Lead Customer Review Calls to assess experience, current usage of product, IT environment changes and growth opportunities
• Build and document renewal quotes, process orders, and compile history in company CRM database
• Collaborate with various organizations both internal and external including all Distributors and Value-Added Resellers throughout our Channel and Direct ream
• Meet or exceed Individual/Team Sales Quotas - Quarterly/Annually
• Adhere to Wasabi policies and procedures accurately
• Continuously assess risk in an account and proactively engage with customers who are at risk of leaving
• Prepare and engage in business development team meetings

Requirements

• Bachelor’s degree
• Enthusiastic about the challenge of working at a start-up
• Experience with renewal automation, AI, and playbooks a plus
• 1-2+ years of technology inside sales experience (Storage experience a plus)
• Communicates professionally verbally, and in writing
• Disciplined about planning and setting goals
• Driven and self-motivated with strong commitment to professional development
• Experience using a CRM database (HubSpot and Salesforce is a plus)
• Competitive and passionate in sales
• Proven history of exceeding your sales retention/growth quotas
• Ability to work well in a team environment and build territory plans/strategies
• Ability to handle multiple tasks in an efficient and professional manner
• Desire to think outside the box to create a unique yet streamlined experience for our customers
• Very strong attention to detail and organization
• Experience working in the Channel (Distributors & Resellers) a plus

OTE - $90,000 - $110,000

The OTE range reflects the full range for this position at Wasabi Technologies. At Wasabi, we believe in paying fairly and competitively, and individual compensation is determined based on factors such as job-related experience, skills, location, and internal equity. On Target Earnings are just one part of our total rewards approach. Wasabi team members also receive equity, and a comprehensive benefits package designed to support both professional growth and personal well-being.

Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.