Renewals Operations Specialist - SSO (Subscription Services Operations)

Protingent; Santa Clara (CA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

HDHP or POS insurance options

Education/certification reimbursement

Pre-tax commuter benefits

PTO and 401k plan

Job summary

Protingent is seeking a Renewals Operations Specialist - SSO (Subscription Services Operations) in Santa Clara, CA to ensure accurate renewal quotes and aligned expiration dates. You will collaborate with Renewal, Sales and Finance to optimize the installed base renewals and drive revenue growth.

Join a team focused on SOX-compliant processes, robust reporting, and business intelligence collaboration to secure renewals prior to maintenance expirations.

Qualifications

• Bachelor’s degree preferred.
• 2+ years experience in sales operations and/or contract administration.
• Solid Salesforce aptitude.
• Ability to organize and prioritize activities.
• Strong oral and written communication skills.
• Organizational and follow-up skills, problem solving and analytical skills.
• Inventory/installed base management experience is a plus.

Responsibilities

• Review and check accuracy with upgrades executed by field and Inside Account teams.
• Work with Renewal, Sales and Finance to co-term upgrades with existing renewal dates.
• Verify pricing and data to ensure accuracy in internal tools.
• Fulfill installed base requests for field.
• Lead data-related projects to improve Renewal reporting.
• Build Renewal opportunities in SalesForce with corresponding quotes.

Skills

Sales Operations

Contract administration

Salesforce

Organization & prioritization

Oral & written communication

Analytical skills

Inventory/installed base management

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

Job Title: Renewals Operations Specialist - SSO (Subscription Services Operations) Position Description: Protingent Staffing has an exciting contract Renewals Operations Specialist - SSO (Subscription Services Operations) with our client located in Santa Clara, CA.

Job Description:

The Renewal Operations Specialist is a key individual contributor on the Renewal team that consistently delivers market leading retention rates and more. The Renewal team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will be focused on ensuring the new deals that build from the installed base are being quoted accurately with the intent to align expiration dates and streamline the renewal process; inclusive of what was originally purchased to align with Finance expectations. This individual will assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base and build algorithms with our Business Intelligence Team. The importance of building SOX compliance processes and a solid reporting structure to our business is a key initiative as we look to the future, and you would be integral in making this happen. Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance expiration date ultimately removing the risk of reducing the contract value. Focusing on accuracy upfront will allow for predictability as we look to secure the renewals.

Job Responsibilities:

• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
• Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
• Responsible for assisting the team with verifying pricing and data to ensure accuracy in the internal tools
• Fulfills installed base requests for field
• Accountable for data related projects that help improve the Renewal reporting
• Builds Renewal opportunities in SalesForce with corresponding quotes

Job Qualifications:

• Bachelor’s degree preferred
• 2+ years experience in sales operations and or contract administration
• Solid Salesforce aptitude
• Ability to organize and prioritize activities
• Strong oral and written communication skills
• Organizational and follow up skills, problem solving and analytical skills
• Inventory/installed base management experience is a plus
• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision

Job Details:

• Job Type: Contract
• Pay Rate: $40-$45/hr
• Location: Santa Clara, CA (100% onsite)

Benefits Package:

• Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent:

Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.