Renewals Operations Leader – Global Growth

Mimecast Limited; United States; On-site; USD 132,000 - 198,000; Full time

Job summary

Mimecast Limited is seeking a Sr. Manager, Renewal Operations to build the operational backbone of the renewals business from Lexington, MA.

You will establish forecasting, performance reporting and a cadence, and design the framework for a new BPO renewals model while coordinating with Sales, RevOps, Finance, Customer Success and Legal for alignment. You will lead the rollout of renewal processes as the North America function expands into EMEA and APAC, shaping territory design, SLAs and

Qualifications

• Experience owning recurring-revenue forecasting and reporting in renewals, sales or revenue operations.
• Track record of building processes, teams or systems from scratch.
• Practical command of Commit, Best Case and Upside forecasting, gross and net renewal rates.
• Hands-on Salesforce and reporting/BI experience (Snowflake/Tableau) with dashboards.
• Exposure to scaling operations across NA, EMEA and APAC.
• Ability to communicate with senior leadership and align across Sales, Finance and Operations.
• Experience designing processes, territories or performance frameworks for outsourced or BPO teams.
• Bachelor's degree in business, finance or related field preferred; equivalent experience considered.

Responsibilities

• Establish renewals forecasting process with Commit, Best Case and Upside definitions.
• Build and maintain reporting on renewal rates, attrition, churn drivers, at-risk pipeline, and team performance.
• Set the rhythm for weekly forecast calls, monthly reviews and quarterly planning.
• Design territories, quotas or targets, handoffs, escalations and quality standards for a new BPO renewals team.
• Work with the BPO vendor and internal teams on workflows, tooling access, SLAs, QA and performance reviews.
• Plan the expansion of North America renewals into EMEA and APAC with regional leadership.
• Identify dashboards, systems and automation for forecasting, reporting and territory management.
• Align renewal operations with Sales, RevOps, Finance, Customer Success and Legal on planning and forecasting processes.
• Drive adoption of new processes and tools through training and documentation.

Skills

Forecasting

Reporting

RevOps

SaaS

Sales alignment

Education

Bachelor's degree in business, finance or related field

Tools

Salesforce

Snowflake

Tableau

Job description

Mimecast Limited is seeking a Sr. Manager, Renewal Operations to build the operational backbone of the renewals business from Lexington, MA.

You will establish forecasting, performance reporting and a cadence, and design the framework for a new BPO renewals model while coordinating with Sales, RevOps, Finance, Customer Success and Legal for alignment. You will lead the rollout of renewal processes as the North America function expands into EMEA and APAC, shaping territory design, SLAs and